Global HR Operations & Excellence Lead

We’re looking for an experienced HR professional with a strong generalist background and a passion for operational excellence to join our Global HR Systems and Operations team. You\’ll play a key role in creating and implementing best-in-class HR processes, with a particular focus on building or enhancing a Centre of Excellence (CoE) or Operational Excellence model to deliver scalable, efficient, and compliant HR services globally.

Key Responsibilities

• Evaluate, streamline, and improve global HR operations, policies, and processes—driving operational excellence across the full employee lifecycle.
• Design and implement governance frameworks, SLAs, and KPIs to ensure high-quality HR service delivery.
• Lead or support the development of a HR Centre of Excellence or Operational Excellence function, promoting standardisation and continuous improvement.
• Drive automation across HR processes and expand employee/manager self-service capabilities to enhance the employee experience.
• Partner with global and regional HR teams to refresh and regionalise policies, ensuring regulatory compliance and global consistency.
• Act as the GDPR lead for HR operations, overseeing data integrity, compliance, and privacy within the HRIS.
• Optimise HR knowledge platforms (e.g., SharePoint) and improve content usability for better self-service.
• Leverage data and analytics to monitor performance and inform HR strategy and decision-making.
• Contribute to or lead HRIS and HR ticketing system implementations and improvements.

Key Requirements

• Proven experience in creating, implementing, or working within a Centre of Excellence or Operational Excellence HR model.
• Strong HR generalist experience covering the full employee lifecycle and broad knowledge of people operations.
• Previous experience in a HR Shared Services leadership or transformation role.
• In-depth understanding of HR compliance, regulations, and GDPR/data protection.
• Experience with HRIS platforms and service/ticketing systems.
• Analytical skills with the ability to interpret data and drive performance improvements.
• Excellent communication and stakeholder management skills.
• Organised, proactive, and confident in solving problems and leading change.
• Exposure to global HR environments; international experience is a plus.
• Advanced Microsoft Excel user and comfortable working with data tools.