At a Glance
- Tasks: Support business customers with tech upgrades and ensure smooth project delivery.
- Company: Join a major business transformation project in Glasgow.
- Benefits: Earn £20 per hour, enjoy hybrid work, and receive holiday pay.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Perfect for those who love problem-solving and building relationships.
- Qualifications: Customer service experience and strong communication skills are key.
The predicted salary is between 20 - 20 £ per hour.
Location: Glasgow (Motherwell)
Contract Details: Initial 3-month contract (high likelihood of extension)
Working Arrangement: Hybrid – 2 days on site / 3 days from home
Role Overview: We're looking for a Customer Service Representative to join a major business transformation project, supporting business customers as they upgrade essential network equipment. This is a fantastic opportunity for someone with strong customer service, coordination or scheduling experience who enjoys building relationships, solving problems and keeping projects moving.
Responsibilities:
- Contacting business customers via phone and email to upgrade the company's tech equipment (no selling)
- Explaining upcoming equipment upgrades and securing customer agreement
- Coordinating the next steps with internal scheduling teams
- Following up with customers to ensure successful engagement
- Maintaining accurate records and updating internal systems
- Supporting the successful delivery of a large-scale customer project
Qualifications:
- Customer Service or Customer Success experience
- Excellent communication and relationship‑building skills
- Strong organisational and administrative abilities
- Confidence managing multiple customer interactions
- Ability to work independently and prioritise workload
- Experience within a B2B environment is desirable but not essential
If you're an organised, customer‑focused professional looking for your next contract opportunity, I'd love to hear from you.
Customer Service Advisor in Glasgow employer: Morgan McKinley
Morgan McKinley offers an exceptional work environment for a Terraform & AWS DevOps Engineer, providing the opportunity to collaborate with a leading UK insurance and financial services company. Employees benefit from a culture of innovation and support, with ample opportunities for professional growth and development in a dynamic, multi-vendor setting. The company's commitment to employee well-being and career advancement makes it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morgan McKinley.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morgan McKinley. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morgan McKinley.
How to prepare for a job interview at Morgan McKinley
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morgan McKinley's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morgan McKinley offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
