We have a fantastic opportunity for a customer focused individual to join a successful, growing company near Aldershot in the role of Customer Service Representative. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.
Alongside a competitive salary of up to £28k the position comes with excellent benefits including annual bonus, hybrid working, 25 days holiday plus Bank Holidays, pension, discounts on company products, on sire parking, excellent opportunities for career progression and more.
The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat.
Responsibilities include:
- Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
- Work closely with other departments to find answers to queries and act as the first point of contact for the customer
- Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
- Investigate and resolve customer complaints including faulty products and late delivery
- Work within Service Level Agreements to ensure that you consistently achieve high standards of service
The successful candidate will have a real passion for customer service and the desire to go above and beyond to deliver an outstanding customer experience. This is an entry level role and we are open to applications from recent graduates and college leavers as well as more experienced candidates.
For more information apply now!
Locations
Customer Service Representative in Farnham, Surrey employer: Morgan McKinley
As a leading international savings and investments business with over a century of experience, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. Our flexible working arrangements and commitment to workplace accommodations ensure that you can thrive in your role as the Group Financial Crime Policy and Standards Manager, while contributing to our mission of delivering exceptional financial outcomes for our clients. Join us to be part of a dynamic team that values collaboration, innovation, and integrity in the financial sector.
