We are looking for an experienced and customer-focused Senior Site Engineer - Level 2/3 to provide hands‑on IT support within a busy onsite environment. The successful candidate will be responsible for supporting users with day‑to‑day technical issues, maintaining and deploying IT equipment, resolving hardware and software incidents, and ensuring a high level of service across the site. This is a hands‑on role suited to someone who enjoys working directly with users, troubleshooting technical issues and being part of a wider IT support team.
Responsibilities
- Provide first and second-line onsite IT support to users.
- Diagnose and resolve hardware, software and connectivity issues.
- Install, configure and maintain desktops, laptops, monitors, printers and other IT peripherals.
- Set up and deploy new computers and IT equipment for users.
- Support user onboarding, equipment moves and changes.
- Carry out hardware replacements, upgrades and troubleshooting.
- Support IT rollouts, refresh projects and equipment upgrades.
- Assist with Microsoft Windows and Microsoft 365‑related issues.
- Support users with applications including Outlook, Teams and Office applications.
- Assist with Active Directory user and account‑related tasks.
- Manage and update incidents and service requests through the IT service management/ticketing system.
- Ensure tickets are accurately documented and progressed within agreed SLAs.
- Maintain accurate records of IT assets and equipment.
- Liaise with third‑party suppliers and external support teams where required.
- Provide clear and professional communication to users throughout the resolution process.
- Follow IT policies, procedures and security standards.
- Escalate more complex technical issues to the appropriate resolver teams.
- Support general site IT infrastructure and connectivity activities where required.
Required Skills
- Previous experience working in an onsite IT support, desktop support or service desk environment.
- Strong troubleshooting skills across hardware and software.
- Good knowledge of Windows operating systems.
- Experience supporting Microsoft 365 and standard Microsoft applications.
- Experience working with laptops, desktops, printers and other IT peripherals.
- Experience using an IT ticketing/service management system.
- Good understanding of networking fundamentals, including connectivity and basic troubleshooting.
- Strong customer service and communication skills.
- Ability to work independently and manage competing priorities.
- A structured and methodical approach to problem solving.
- Good attention to detail and accurate documentation skills.
Preferred Skills
- Experience with Active Directory.
- Experience supporting Intune or other endpoint management solutions.
- Experience with hardware deployment and IT rollouts.
- Knowledge of ITIL/service management processes.
- Experience working within an enterprise or multi‑site environment.
- Previous experience working with third‑party suppliers and support partners.
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Locations
Senior Site Engineer - Level 2/3 in Derry, Londonderry employer: Morgan McKinley
As a leading international savings and investments business with over a century of experience, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. Our flexible working arrangements and commitment to workplace accommodations ensure that you can thrive in your role as the Group Financial Crime Policy and Standards Manager, while contributing to our mission of delivering exceptional financial outcomes for our clients. Join us to be part of a dynamic team that values collaboration, innovation, and integrity in the financial sector.
