At a Glance
- Tasks: Support business customers with tech upgrades and ensure smooth project delivery.
- Company: Join a major business transformation project in Glasgow.
- Benefits: Earn £20 per hour, enjoy hybrid work, and receive holiday pay.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Perfect for those who love problem-solving and building relationships.
- Qualifications: Customer service experience and strong communication skills are key.
The predicted salary is between 20 - 20 £ per hour.
Location: Glasgow (Motherwell)
Contract Details: Initial 3-month contract (high likelihood of extension)
Working Arrangement: Hybrid – 2 days on site / 3 days from home
Role Overview: We're looking for a Customer Service Representative to join a major business transformation project, supporting business customers as they upgrade essential network equipment. This is a fantastic opportunity for someone with strong customer service, coordination or scheduling experience who enjoys building relationships, solving problems and keeping projects moving.
Responsibilities:
- Contacting business customers via phone and email to upgrade the company's tech equipment (no selling)
- Explaining upcoming equipment upgrades and securing customer agreement
- Coordinating the next steps with internal scheduling teams
- Following up with customers to ensure successful engagement
- Maintaining accurate records and updating internal systems
- Supporting the successful delivery of a large-scale customer project
Qualifications:
- Customer Service or Customer Success experience
- Excellent communication and relationship‑building skills
- Strong organisational and administrative abilities
- Confidence managing multiple customer interactions
- Ability to work independently and prioritise workload
- Experience within a B2B environment is desirable but not essential
If you're an organised, customer‑focused professional looking for your next contract opportunity, I'd love to hear from you.
Customer Service Representative employer: Morgan McKinley
Morgan McKinley offers an exceptional work environment for a Terraform & AWS DevOps Engineer, providing the opportunity to collaborate with a leading UK insurance and financial services company. Employees benefit from a culture of innovation and support, with ample opportunities for professional growth and development in a dynamic, multi-vendor setting. The company's commitment to employee well-being and career advancement makes it an attractive choice for those seeking meaningful and rewarding employment.
