At a Glance
- Tasks: Support business customers with tech upgrades and ensure smooth project delivery.
- Company: Join a major business transformation project in a dynamic environment.
- Benefits: Earn £20 per hour, enjoy holiday pay, and work hybrid.
- Other info: Great opportunity for career growth with a high likelihood of contract extension.
- Why this job: Make a real impact while building relationships and solving problems.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20 - 20 £ per hour.
We're looking for a Customer Service Representative to join a major business transformation project, supporting business customers as they upgrade essential network equipment. This is a fantastic opportunity for someone with strong customer service, coordination or scheduling experience who enjoys building relationships, solving problems and keeping projects moving.
What you'll be doing:
- Contacting business customers via phone and email to upgrade the company's tech equipment (no selling)
- Explaining upcoming equipment upgrades and securing customer agreement
- Coordinating the next steps with internal scheduling teams
- Following up with customers to ensure successful engagement
- Maintaining accurate records and updating internal systems
- Supporting the successful delivery of a large-scale customer project
We're looking for:
- Customer Service or Customer Success experience
- Excellent communication and relationship-building skills
- Strong organisational and administrative abilities
- Confidence managing multiple customer interactions
- Ability to work independently and prioritise workload
- Experience within a B2B environment is desirable but not essential
If you're an organised, customer-focused professional looking for your next contract opportunity, I'd love to hear from you.
We think you need these skills to ace Customer Service Representative
Customer Service
Communication Skills
Relationship-Building
Organisational Skills
Administrative Abilities
Problem-Solving Skills
Project Coordination
