At a Glance
- Tasks: Support customer operations, process orders, and handle enquiries with a focus on excellent service.
- Company: Join a global leader in the industry with a dynamic team.
- Benefits: Competitive pay, hybrid work model, and on-site parking.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer support and strong communication skills required.
Location: Paisley, Glasgow
Pay Rate: £15.00 per hour (approx. £29,250 per annum based on 37.5 hours per week)
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home following approximately 6 weeks of onsite training
Parking: On-site parking available
Start Date: As soon as possible
Contract Type: Minimum 6-month temporary contract (with potential for extension)
Role Overview
A global organisation and industry leader is seeking a Customer Sales Support Coordinator to join its growing team. This role plays a key part in supporting day-to-day customer operations, including order processing, quotation preparation, and handling a range of telephone and email enquiries. You will also provide support to internal teams and assist with technical queries, ensuring a consistently high level of customer service across all interactions.
Key Responsibilities
- Process customer orders accurately and efficiently
- Prepare and issue quotations in line with customer requirements
- Respond to customer enquiries via telephone and email in a timely manner
- Provide administrative and technical support to sales and customer service teams
- Maintain accurate records using SAP, CRM, or similar systems
- Manage multiple tasks effectively while working under pressure
- Build and maintain strong relationships with both internal stakeholders and external customers
Skills Experience Required
- Previous experience in a customer support or administrative role
- Familiarity with SAP, CRM, or similar business systems
- Strong communication skills, both written and verbal
- Excellent interpersonal skills with the ability to build relationships at all levels
- Highly organised with strong prioritisation skills
- Detail-focused with a commitment to accuracy in a fast-paced environment
- Demonstrated commitment to delivering excellent customer service
?Customer Service Coordinator employer: Morgan McKinley
As a leading global organisation, we pride ourselves on fostering a supportive and dynamic work environment in Paisley, Glasgow. Our hybrid work model allows for flexibility after an initial training period, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement. With competitive pay, on-site parking, and a strong focus on teamwork and customer satisfaction, we are dedicated to making your experience as a Customer Service Coordinator both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ?Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about how you can showcase your experience with SAP or CRM systems. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. The more you apply, the better your chances of landing that Customer Service Coordinator gig. Let’s get you started!
We think you need these skills to ace ?Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your previous experience in customer support and any familiarity with systems like SAP or CRM. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Be clear, concise, and engaging in your writing – we love a good chat, even on paper!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Morgan McKinley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like order processing and handling enquiries. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples that highlight your verbal and written skills. Think of situations where you successfully resolved customer issues or collaborated with internal teams, as these will show you can build relationships effectively.
✨Get Comfortable with Tech
Brush up on your knowledge of SAP, CRM, or similar systems. If you have experience using these tools, be ready to discuss it. If not, do a bit of research to understand how they work, as this will show your willingness to learn and adapt.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and multitask. Prepare scenarios from your past experiences where you managed multiple tasks or dealt with difficult customers. This will help you illustrate your organisational skills and commitment to excellent customer service.
