At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while building strong relationships.
- Company: Established company with a focus on customer satisfaction and teamwork.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting role with a chance to lead customer success initiatives.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: Experience in customer service or account management, preferably in healthcare or tech.
The predicted salary is between 40000 - 50000 £ per year.
Morgan McKinley is looking for an experienced Customer Services - Customer Retention Manager with proven Customer Service and Account Management experience to work for a well established company based just outside of Horsham, West Sussex. This is a varied Customer Account Management role which will service clients, customer relationship management, support operations and monitor product and customer feedback.
Salary: up to £55K dependent on experience
Location: Hybrid working - outskirts of Horsham
Customer Account Manager duties:
- Provide regular updates on overall customer satisfaction
- Work closely with other teams to ensure customers are receiving the level of service required and monitor customer enquiries
- Organise and lead Customer Success initiatives
- Build relationships with stakeholders
- Monitor and maintain client accounts
Skills and experience:
- Proven Customer Success / Account Manager / Customer Service Management experience, ideally working within the Healthcare or Tech Solutions sector
- Excellent relationship building skills
- Attention to detail and good communicator
We think you need these skills to ace Customer Account Manager
Communication Skills
Time Management
Professionalism
Problem-Solving Skills
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
