Responsibilities Lead the end-to-end production of cross-functional content for internal campaigns, programs, and initiatives. Manage the full content lifecycle, from ideation and briefing through to production, translation, and publication across digital internal communication channels, in close partnership with the Internal Engagement team. Deliver multi-language engagement strategies to Retail team members across the EMEIA region, ensuring alignment with global strategies and regional priorities. Drive quality control, ensuring all content is accurate, on-brand, editorially sound, and consistent across regions. Coordinate the creation and publication of editorial content, reference materials, and operational communications. Orchestrate the planning and delivery of multi-workstream content and programs to Retail, GRS, and WW partners. Manage timelines, workflows, and dependencies — balancing multiple concurrent workstreams and changing priorities effectively, under tight deadlines. Build and maintain program playbooks, processes, and documentation to scale impact across geographies. Identify and resolve production and translation challenges proactively, maintaining delivery momentum at all times. Executional Excellence Own delivery from briefing through to execution, ensuring seamless handoff between strategy, creative, production, and publishing. Manage hands‑on content publishing via content management systems, with AEM (Adobe Experience Manager) experience preferred. Oversee partner agencies and vendors where required, ensuring deliverables meet standards of quality. Gather and analyse user insights to optimise content performance, provide feedback around platform functionality, and inform future campaigns and platform improvements. Capture insights and learnings post-delivery to drive continuous improvement in quality and efficiency. Minimum Qualifications Proven experience in content production and program management, ideally within a global brand, creative agency, or fast‑paced marketing or internal communications environment. Strong editorial content lifecycle management skills — from ideation and briefing to publication — with a high standard of written quality. Hands‑on experience managing the production of content, creative assets, and toolkits across a variety of disciplines that are insight‑led, inspirational, compelling, and on‑brand. Experience with publishing via content management systems, with AEM (Adobe Experience Manager) experience preferred. Familiarity with content and program management tools. #J-18808-Ljbffr
