At a Glance
- Tasks: Process payment transactions accurately and efficiently while delivering top-notch customer service.
- Company: Join a dynamic team in Bristol with hybrid working options.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment focused on continuous improvement and operational efficiency.
- Why this job: Be part of a crucial role in finance, ensuring smooth payment operations.
- Qualifications: Experience in payments or finance, with strong attention to detail and communication skills.
The predicted salary is between 27000 - 31000 £ per year.
Location: Bristol (Hybrid Working Available)
Job Type: 11 Month Fixed-Term Contract
Salary: £27,000 - £31,000
The Opportunity
We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions.
Key Responsibilities
- Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly.
- Follow established payment procedures and maintain compliance with regulatory requirements and internal controls.
- Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls.
- Investigate and resolve payment queries, obtaining additional information from customers where required.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance.
- Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing.
- Handle customer complaints in accordance with regulatory requirements and internal procedures, ensuring timely resolution and appropriate documentation.
- Work collaboratively with colleagues and stakeholders to support smooth and efficient payment operations.
About You
- Experience within payments operations, banking, finance, or a regulated financial services environment.
- Knowledge of UK payment schemes such as Faster Payments, BACS, and CHAPS.
- Understanding of payment controls, risk management, and compliance requirements.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Excellent attention to detail and a commitment to maintaining high levels of accuracy.
- A proactive approach to problem-solving and continuous improvement.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- The ability to work effectively both independently and as part of a team.
Payments Clerk in Bristol employer: Morgan McKinley (South West)
Join our dynamic team in Bristol as a Payments Clerk, where we prioritise employee growth and development within a supportive work culture. Enjoy the benefits of hybrid working, competitive salary, and the opportunity to enhance your skills in a regulated financial services environment while contributing to meaningful payment operations. We value attention to detail and customer service, making this an ideal place for those seeking a rewarding career in finance.
Contact Details:
Morgan McKinley (South West) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payments Clerk in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the finance and payments industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK payment schemes like Faster Payments and BACS. We want you to shine when discussing your experience and how it relates to the role!
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've tackled payment queries or improved processes. We love hearing about your proactive approach to challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for detail-oriented folks like you to join our team!
We think you need these skills to ace Payments Clerk in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in payments, banking, or finance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Payments Clerk position. Share specific examples of how you've handled payment transactions or customer queries in the past.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Morgan McKinley (South West)
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of UK payment schemes like Faster Payments, BACS, and CHAPS. Being able to discuss these confidently will show that you understand the core of the role and can hit the ground running.
✨Show Off Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was catching an error in a transaction or ensuring compliance with regulations, these stories will highlight your suitability for the Payments Clerk position.
✨Demonstrate Customer Service Skills
Think of specific instances where you’ve handled customer queries or complaints effectively. This role requires a strong customer-focused mindset, so be ready to share how you’ve gone above and beyond to ensure customer satisfaction.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about challenges you've faced in previous roles, especially related to payments or finance. Highlight your proactive approach to problem-solving and any continuous improvement initiatives you've contributed to, as this aligns perfectly with the job's requirements.
