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- Tasks: Deliver exceptional customer experiences through communication and manage accounts effectively.
- Company: Innovative and supportive organisation based in Bicester with a collaborative culture.
- Benefits: Up to £28,500 salary, healthcare, dental, generous holiday, and pension match scheme.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Office experience, strong communication skills, and ability to multitask.
- Other info: Hybrid work model with opportunities for career progression.
The predicted salary is between 22800 - 28500 £ per year.
Expansive, innovative and stable organisation in Bicester are looking to hire a Customer Service Specialist to join their team on a permanent basis. The salary on offer is up to 28,500 per annum plus benefits which include healthcare, dental, generous holiday and pension match scheme. The role will be offered on a hybrid basis with 3-4 days onsite.
The organisation is an owner managed set up based in Bicester but operates nationally. They boast an incredible working environment which is all open plan, driving their collaborative culture. The ownership is described as being hands-on across the business, very supportive and people conscious.
The key purpose of the Customer Service Specialist position is to deliver the greatest experience to all customers through verbal and written communication methods. The position will also oversee account management and administrative tasks.
What experience is required to be successful in the position?
- Ensuring a high level of customer service within an office-based environment.
- Office experience is an essential requirement.
- Demonstrable experience of administrative duties.
- Strong communication skills through verbal and written methods.
- The ability to handle multiple customer queries at any one time.
- The capability to manage their own workload and deadlines whilst also being able to prioritise.
If you have all of the required experience and would like to apply to the position, simply continue this process. The organisation is looking for someone to start as soon as possible, with a January commencement date possible if needed.
Customer Service Specialist in Oxford employer: Morgan McKinley (Milton Keynes)
Contact Detail:
Morgan McKinley (Milton Keynes) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering great customer experiences, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Prepare some examples of how you've handled multiple customer queries in the past. Think of specific situations where you managed your workload effectively. This will demonstrate your ability to juggle tasks and prioritise, which is key for this role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. We want to see how you've delivered great experiences in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Specialist role. Share your passion for helping customers and how you can contribute to our collaborative culture.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love a good story, so feel free to share specific instances where you’ve excelled in communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morgan McKinley (Milton Keynes)
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure a positive outcome. This shows that you understand the importance of delivering a great experience.
✨Show Off Your Communication Skills
Since strong verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with customers or colleagues in previous roles.
✨Demonstrate Your Multitasking Ability
Prepare to discuss times when you successfully managed multiple tasks or customer queries at once. Highlight your organisational skills and how you prioritise your workload to meet deadlines, as this will resonate well with the interviewers.
✨Research the Company Culture
Familiarise yourself with the company’s values and working environment. Since they pride themselves on a collaborative culture, think about how you can contribute to that and be ready to share your thoughts during the interview.
