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For Companies At a Glance
- Tasks: Manage tenant accounts, collect rent, and resolve payment issues.
- Company: Join a leading housing provider with a focus on community support.
- Benefits: Competitive salary, excellent benefits, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in credit control or debt recovery is essential.
- Other info: Dynamic role with opportunities for growth and support for vulnerable customers.
The predicted salary is between 21600 - 43200 £ per year.
Morgan McKinley Northern Home Counties is proud to partner with a housing provider to recruit a proactive and results–driven Credit Controller, skilled in managing tenant accounts, maximising income, and ensuring timely payments.
As a key member of the Rent Income team, the Credit Controller will take responsibility for managing a portfolio of tenant accounts, ensuring efficient collection of rent and service charges, and maintaining excellent relationships with tenants.
Responsibilities:
- Managing tenant accounts and ensuring timely collection of rent and other charges.
- Contacting tenants via phone, email, and home visits to resolve arrears and payment issues.
- Negotiating repayment plans and monitoring adherence to agreements.
- Identifying tenants who may need support or referral to debt advice services.
- Assisting with benefit claims, including Universal Credit and Housing Benefit, to maximise rental income.
- Reconciling accounts, investigating discrepancies, and maintaining accurate records.
- Preparing documentation for legal proceedings where required, including court appearances.
- Producing regular reports on arrears, collection performance, and portfolio status.
- Providing cover and support for colleagues as needed.
Profile:
- Previous experience in credit control, debt recovery, or rent collection is essential.
- Strong knowledge of Housing Law, Housing Benefit, Universal Credit, and Welfare Reform is desirable.
- Excellent communication, negotiation, and customer service skills.
- Highly organised with attention to detail and ability to prioritise workload.
- IT literate, with experience using financial systems and Microsoft Excel.
- Proactive, results–driven, and able to work independently as a lone worker.
- Committed to delivering excellent service and supporting vulnerable customers.
Salary & Benefits:
This Credit Controller offers a competitive salary of up to 36,000 for the 6–month contract, along with excellent benefits and opportunities for professional development.
Credit Controller in England employer: Morgan McKinley (Milton Keynes)
Contact Detail:
Morgan McKinley (Milton Keynes) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Credit Controller role. Personal connections can make all the difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to credit control and tenant management. Think about specific examples from your past experience that demonstrate your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Credit Controller in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Credit Controller role and how your background makes you the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants, make sure your application reflects your excellent communication and negotiation skills. We love candidates who can connect with people!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board!
How to prepare for a job interview at Morgan McKinley (Milton Keynes)
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Law, Universal Credit, and Housing Benefit. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the nuances of the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants, be prepared to demonstrate your excellent communication and negotiation skills. Think of examples where you've successfully resolved issues or built relationships, as these will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage your workload and keep track of tenant accounts. Mention any tools or systems you use to stay organised, especially if you have experience with financial systems or Microsoft Excel.
✨Demonstrate Your Proactivity
This role requires a proactive approach, so come prepared with examples of how you've taken initiative in previous positions. Whether it's identifying tenants needing support or suggesting improvements in processes, showing that you can think ahead will set you apart.
