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- Tasks: Join us as a Customer Service Operator, handling orders and supporting retail teams daily.
- Company: Morgan McKinley partners with a growing organisation in Corby, focused on retail and wholesale.
- Benefits: Enjoy a performance bonus, pension contributions, and a supportive team environment.
- Why this job: Be part of a dynamic team, ensuring top-notch service and gaining valuable experience.
- Qualifications: Previous customer service experience and strong Excel skills are essential.
- Other info: This is a full-time, office-based role in Corby, perfect for proactive individuals.
The predicted salary is between 24000 - 36000 £ per year.
Morgan McKinley, Northern Home Counties are delighted to be partnering with a growing organisation based in Corby, who are looking to appoint a Customer Service Operator on a permanent, full-time basis. This is a highly varied and hands-on role suited to someone proactive, organised, and confident working with systems and data. The successful candidate will support day-to-day operations across a wide range of UK and international retail and wholesale accounts, ensuring smooth order processing, delivery resolution, returns management, and inventory control. Main Duties and Responsibilities: * Process and invoice customer orders accurately and on time * Maintain and update product ranges and pricing across internal systems and customer portals * Manage delivery queries, working closely with logistics providers to ensure timely resolutions * Handle return-to-vendor requests and ensure prompt processing * Provide daily operational support to retail account teams across multiple markets * Perform inventory reconciliations with warehouse partners * Update inventory portals three times weekly * Maintain and update shared customer tools and provide weekly reporting Person Specification: * Previous experience in a customer service, supply chain, or operational support role * Strong attention to detail, with excellent organisational and time management skills * Confident using Excel and working with systems and large data sets * Experience using Microsoft Dynamics 365 Business Central (D365) or similar ERP systems * Clear and professional communication skills, both written and verbal * Adaptable, with a team-first mindset and a problem-solving attitude Additional Information: * Full-time, office-based role (5 days per week) in Corby * Annual performance-related bonus of up to 5%, based on company results * Pension scheme: 4% employee contribution / 6.5% employer contribution This is a fantastic opportunity to join a collaborative and supportive team, playing a vital role in ensuring high standards of service across a broad customer base
Customer Service Operator employer: Morgan McKinley (Milton Keynes)
Contact Detail:
Morgan McKinley (Milton Keynes) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central or similar ERP systems. If you haven't used them before, consider taking a short online course or tutorial to boost your confidence and show your proactive approach.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like data management and reporting. Being able to demonstrate your proficiency in handling large data sets will set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by thinking of examples from your past experience that showcase your attention to detail and organisational skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Research the company and its customer service philosophy. Understanding their values and how they operate will help you align your answers during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, supply chain, or operational support roles. Emphasise your attention to detail and organisational skills, as these are key for the Customer Service Operator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving skills. Mention your familiarity with systems like Microsoft Dynamics 365 Business Central and your ability to manage data effectively.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both written and verbal. Provide examples of how you've successfully resolved delivery queries or managed inventory in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Morgan McKinley (Milton Keynes)
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or operational support. Highlight specific examples where you successfully resolved customer issues or improved processes, as this will demonstrate your capability for the role.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, be ready to provide examples of how you've managed data accurately in past positions. You might want to mention any experience with invoicing or inventory management to reinforce your suitability.
✨Familiarise Yourself with Relevant Software
If you have experience with Microsoft Dynamics 365 Business Central or similar ERP systems, make sure to mention it. If not, consider doing a bit of research on these systems to show your willingness to learn and adapt.
✨Prepare for Problem-Solving Scenarios
Think of a few scenarios where you had to solve a problem, especially related to order processing or delivery issues. Be ready to explain your thought process and how you arrived at a solution, as this will showcase your problem-solving skills.
