At a Glance
- Tasks: Provide admin support, manage client accounts, and ensure smooth operations.
- Company: Established operations team in Bicester with a hybrid work model.
- Benefits: Up to £28,000 salary, healthcare cover, pension scheme, and onsite parking.
- Other info: Opportunity for career growth in a collaborative workplace.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Experience in customer service and administrative roles required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Bicester (Hybrid, 3 to 4 days onsite per week)
Salary: Up to 28,000 per annum
Benefits: Healthcare cover, pension scheme, onsite parking, plus additional company specific perks
About the Role
An opportunity has arisen for a Business Support Administrator to join an established operations team in Bicester. Operating on a hybrid schedule with 3 to 4 days onsite each week, this post involves providing administrative, fleet management, and client support via telephone, email, and live chat. You will handle daily system updates, maintain client accounts, and ensure smooth operational workflows across multiple internal platforms.
Key Responsibilities
- Respond to incoming telephone calls, email inbox enquiries, and live chat messages from clients and stakeholders.
- Validate driving licences online, set up new user accounts, and assist clients with web portal access.
- Process vehicle orders, track loan agreements, manage penalty charge notices, and update fleet records.
- Generate, format, and issue daily and weekly status reports for clients and internal management.
- Process telephone payments and maintain up to date records across database systems.
Applicant Requirements
- Sound, proven working knowledge within an in house or office based customer service and administrative role.
- Candidates with background experience limited to retail environments will not meet the criteria for this office position.
Business Support Administrator employer: Morgan McKinley (Milton Keynes)
At Morgan McKinley, we pride ourselves on being an excellent employer, offering a supportive team environment in the vibrant city of Milton Keynes. Our commitment to employee growth is evident through opportunities for process improvement and impactful contributions within the Accounts Payable function. Join us to advance your career in a dynamic organisation that values collaboration and professional development.
Contact Details:
Morgan McKinley (Milton Keynes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan McKinley (Milton Keynes). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan McKinley (Milton Keynes) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan McKinley (Milton Keynes):Your cover letter is your chance to shine! Tell us why you want to work at Morgan McKinley (Milton Keynes) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan McKinley (Milton Keynes)!
How to prepare for a job interview at Morgan McKinley (Milton Keynes)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
