Senior CRM Executive - International Law Firm

Job Title: Senior CRM Executive
Salary: 50,000 – 60,000 London (Hybrid Working)

Morgan McKinley are working in partnership with an International Law firm who are looking for a Senior CRM Executive to join their team on a permanent basis. This is an excellent opportunity for a detail-oriented professional with experience in CRM systems to take a central role in managing and optimising the firm\’s CRM operations to support key business objectives.

Day to day responsibilities;

• Collaborate with the CRM Manager to integrate the CRM system effectively across various teams, regions, and business areas.
• Oversee and manage CRM data change requests, ensuring consistent, high-quality data across the system.
• Contribute innovative ideas to improve CRM data quality practices and overall system efficiency.
• Work closely with internal development teams on integrations and ensure smooth data flows between systems.
• Manage onboarding processes for new hires, teams, and offices, including data migration and system synchronisations.
• Assist in maintaining the system\’s performance through regular updates and testing, ensuring it is working optimally for users.
• Contribute to the firm\’s data retention and management strategies, ensuring compliance with data privacy and security regulations.
• Collaborate with third-party suppliers to maximise the firm\’s use of CRM add-ons and additional functionalities.

• Serve as the CRM system ambassador, providing training and guidance to staff across the firm on how to use the system effectively.
• Plan, coordinate, and deliver CRM training sessions for new employees, as well as ongoing workshops for current staff.
• Create training materials, guides, and tipsheets, and contribute to a CRM-focused newsletter to share best practices across the firm.

Required Skills and Experience:

• Solid experience with CRM systems (familiarity with InterAction is highly desirable, but experience with other systems such as Salesforce may be considered.
• Experience in Legal OR Professional services is ESSENTIAL
• Exceptional attention to detail with a strong commitment to data accuracy.
• Knowledge of data protection and privacy laws.

Other Information;

• Salary: 50,000 – 60,000 per year + benefits
• Hybrid working (3 days in the office, 2 days from home).

This is a fantastic opportunity for someone with a strong CRM background who is looking to make a significant impact in a well-respected firm. If you are passionate about CRM systems and data management please apply as soon as possible to avoid missing out.