At a Glance
- Tasks: Manage service requests and coordinate with engineers to ensure timely customer support.
- Company: Join a global leader in the industry with a focus on customer satisfaction.
- Benefits: Earn £15 per hour, enjoy 25 days holiday, and work hybrid after training.
- Other info: Work Monday to Friday, with on-site training and flexible remote options.
- Why this job: Kickstart your career in a dynamic role with potential for extension and growth.
- Qualifications: Experience in customer support or admin roles; familiarity with SAP or CRM systems.
The predicted salary is between 15 - 15 £ per hour.
Location: Manchester
Pay Rate: £15.00 per hour
Holiday Entitlement: 25 days holiday plus Bank Holidays (pro rata)
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home following approximately 4 weeks of onsite training
Parking: On-site parking available
Start Date: As soon as possible
Contract Type: 3 month temporary contract with potential for extension
Role Overview
We have a fantastic opportunity for a customer focused individual to join a global organisation and industry leader in the role of Service Coordinator. This role is working Monday to Friday, 9 - 5.30 with 3 days a week in the office and 2 days a week from home following successful completion of training. Initially this is being offered on a temporary basis for 3 months with a strong possibility of extension.
Key Responsibilities
- Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend site
- Where follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as needed
- Prepare and issue quotations in line with customer requirements
- Respond to customer enquiries via telephone and email in a timely manner
- Maintain accurate records in SAP
Skills & Experience Required
- Previous experience in a customer support or administrative role
- Familiarity with SAP, CRM, Salesforce or similar business systems
- Strong communication skills, both written and verbal
- Highly organised with strong prioritisation skills
- Detail-focused with a commitment to accuracy in a fast-paced environment
- Demonstrated commitment to delivering excellent customer service
Service Administrator in Manchester employer: Morgan McKinley (Guildford)
Join a dynamic Engineering company in Hook that prioritises employee development and offers comprehensive training for aspiring Technical Support Advisors. With a supportive work culture, competitive salary, and generous benefits including private medical care and life assurance, this is an ideal environment for those looking to grow their careers while enjoying a healthy work-life balance through flexible shift patterns. Embrace the opportunity to make a meaningful impact while being part of a team that values your contributions and fosters professional growth.
Contact Details:
Morgan McKinley (Guildford) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morgan McKinley (Guildford).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morgan McKinley (Guildford). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Administrator in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morgan McKinley (Guildford).
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morgan McKinley (Guildford)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morgan McKinley (Guildford) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
