At a Glance
- Tasks: Provide remote technical support and solve customer issues using advanced tools.
- Company: Growing Engineering company with modern offices and a supportive culture.
- Benefits: Competitive salary, 24 days holiday, private medical care, and paid overtime.
- Other info: Flexible shift patterns and a dynamic work environment await you!
- Why this job: Kickstart your career in tech with full training and clear progression opportunities.
- Qualifications: Customer service experience is key; engineering qualifications are a bonus but not required.
The predicted salary is between 27000 - 27000 £ per year.
Are you looking to start a career in Technical Support with full training and excellent career progression? We are recruiting for a Technical Support Advisor to join a successful and growing Engineering company with modern offices in Hook. No previous technical experience is required - if you have excellent customer service skills, enjoy solving problems and are keen to learn, we'd love to hear from you. We will consider applicants with any kind of customer service experience including retail, hospitality and call centre. College leavers and newly qualified graduates looking to start their career are also encouraged to apply. Qualifications in any Engineering discipline would be ideal but are not essential. This is an excellent opportunity for someone looking to move into a technical support role with a company that invests in its people and offers full training and clear career development.
Key Responsibilities:
- Provide remote technical support to customers and field engineers.
- Help diagnose and resolve technical issues using advanced web-based monitoring and diagnostic tools.
- Shift work as customers require support 24 hours a day, 7 days a week.
- Shifts will rotate: 7am–5.30pm, 10.30am–9pm and 8.30am–7.30am, working 4 days on, 4 days off.
Benefits:
- Competitive starting salary of £27k.
- 24 days holiday.
- Pension.
- Life assurance.
- Critical illness cover.
- Private medical care.
- Employee assistance service.
- Free parking.
- Paid (voluntary) overtime.
If this is of interest to you please apply now - we are looking for applicants ASAP.
Technical Support Advisor in Hook employer: Morgan McKinley (Guildford)
Join a dynamic Engineering company in Hook that prioritises employee development and offers comprehensive training for aspiring Technical Support Advisors. With a supportive work culture, competitive salary, and generous benefits including private medical care and life assurance, this is an ideal environment for those looking to grow their careers while enjoying a healthy work-life balance through flexible shift patterns. Embrace the opportunity to make a meaningful impact while being part of a team that values your contributions and fosters professional growth.
Contact Details:
Morgan McKinley (Guildford) Recruitment Team
