At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware and software issues.
- Company: Dynamic studio environment in Central Guildford with a collaborative IT team.
- Benefits: Competitive salary of £45,000, hands-on experience, and professional growth.
- Other info: Opportunity to work closely with global IT teams and enhance your technical skills.
- Why this job: Join a vibrant team and make a real difference in IT operations.
- Qualifications: 2+ years in IT support, strong Windows experience, and good communication skills.
Location: Central Guildford (On-site)
Contract Length: 6 months
Working Hours: Monday-Friday, 9.00am - 5.30pm
Parking: No
Salary: £45,000 (£23.07 per hour)
Role Overview
We are seeking an experienced IT Infrastructure Support Engineer to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. The successful candidate will work closely with local and global IT teams and development teams to ensure reliable day-to-day IT operations and a high level of service for users.
Key Responsibilities
- Provide on-site IT support to studio users, resolving hardware, software and infrastructure-related issues.
- Respond to and manage IT support requests through the helpdesk function.
- Troubleshoot and resolve issues relating to desktops, laptops, peripherals, software applications and user access.
- Support user onboarding and offboarding processes, including account setup, equipment provisioning and access management.
- Install, configure and maintain hardware and software across the studio environment.
- Maintain accurate IT documentation, including system configurations, procedures and support records.
- Manage IT assets, inventory tracking and equipment lifecycle processes.
- Assist with the coordination and maintenance of local studio IT infrastructure.
- Support server room activities, including upkeep, monitoring and general maintenance.
- Administer and support Windows client and server environments.
- Monitor system health and performance to support uptime and reliability.
- Provide technical troubleshooting and guidance to development teams.
- Support incident investigation, resolution and escalation processes.
- Collaborate with global IT teams across infrastructure, networking, security and Linux functions.
- Assist with testing and deployment of system changes and releases.
- Provide remote support to users in overseas locations when required.
- Participate in incident response and emergency procedures relating to studio IT systems.
Essential Skills & Experience
- 2+ years' experience working in an on-site IT support or infrastructure support role.
- Strong experience supporting Windows desktop environments.
- Experience with Windows Server administration and related technologies.
- Good understanding of hardware, software and peripheral troubleshooting.
- Basic networking knowledge, including TCP/IP, LAN, WAN and VPN technologies.
- Experience supporting user accounts, access management and onboarding/offboarding processes.
- Strong communication and interpersonal skills, with the ability to support users at all levels.
- Fluent English language skills, both written and spoken.
- Ability to work independently while collaborating effectively with wider IT teams.
Ideal Candidate
The ideal candidate will be a proactive and customer-focused IT professional who enjoys solving technical problems and working closely with users. You will have a broad IT support background with enough infrastructure knowledge to assist with server, networking and operational tasks within a busy studio environment.
Contact Details:
Morgan McKinley (Guildford) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Engineer in Guildford
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When you spot an opening at Morgan McKinley (Guildford) that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Infrastructure Support Engineer in Guildford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Morgan McKinley (Guildford), it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Morgan McKinley (Guildford) can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Morgan McKinley (Guildford) will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Morgan McKinley (Guildford). This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Morgan McKinley (Guildford).
