At a Glance
- Tasks: Provide exceptional customer service through email, chat, and social media.
- Company: Join a successful and growing company in Farnham.
- Benefits: Enjoy a competitive salary, 25 days holiday, hybrid working, and lifestyle perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while working flexibly.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 23280 - 29160 £ per year.
We have a fantastic opportunity for a customer focused individual to join a very successful, growing company in Farnham in the role of Customer Experience Specialist. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.
The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat.
Responsibilities will include:
- Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
- Work closely with other departments to find answers to queries and act as the first point of contact for the customer
- Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
- Investigate and resolve customer complaints including faulty products and late delivery
- Work within Service Level Agreements to ensure that you consistently achieve high standards of service
The successful candidate will have a real passion for customer service and the desire to go above and beyond to deliver an outstanding customer experience. You must have previous Customer Service experience, excellent written and verbal communication skills and good attention to detail.
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Customer Service Executive employer: Morgan McKinley (Guildford)
Join a dynamic Engineering company in Hook that prioritises employee development and offers comprehensive training for aspiring Technical Support Advisors. With a supportive work culture, competitive salary, and generous benefits including private medical care and life assurance, this is an ideal environment for those looking to grow their careers while enjoying a healthy work-life balance through flexible shift patterns. Embrace the opportunity to make a meaningful impact while being part of a team that values your contributions and fosters professional growth.
Contact Details:
Morgan McKinley (Guildford) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your written communication skills! Since this role focuses on email and chat, consider drafting responses to common customer queries. This will help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to see if they’re the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of Customer Experience Specialist, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about written communication, ensure your application is clear and concise. Use proper grammar and spelling, and let your personality shine through – we love a bit of flair!
Highlight Problem-Solving Abilities:We’re looking for someone who can handle customer complaints and queries effectively. Share examples in your application where you’ve successfully resolved issues or gone above and beyond for customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer service looks like and be ready to share examples from your past experiences. This will show that you have a genuine passion for helping customers.
✨Master Written Communication
Since this role focuses heavily on written communication, practice your email and chat responses. Prepare to demonstrate your ability to convey information clearly and professionally. You might even want to draft a few sample replies to common customer queries.
✨Familiarise Yourself with the Company
Do some research on the company’s values, products, and customer service approach. Being able to discuss how your personal values align with theirs can really set you apart. Plus, it shows that you’re genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Think of a few scenarios where you successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
