Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer contracts and provide tailored solutions with a focus on service excellence.
- Company: Join a successful international brand with modern offices in Surrey and great career growth opportunities.
- Benefits: Enjoy hybrid working, free parking, private medical care, life assurance, and 25 days holiday plus Bank Holidays.
- Why this job: Be part of a customer-first culture in a supportive environment that values your contributions.
- Qualifications: Proven customer service and sales skills; open to various industry backgrounds.
- Other info: Must drive due to office location; competitive salary up to £29k.
We have an exciting opportunity for a customer focused individual to join a very successful, international business with modern offices in Surrey. This is a well established organisation with a globally successful brand, who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees. This is a hybrid role working both from the office near Leatherhead, Surrey, and from home. Please note, applicants must drive due to the location of the office.
The focus is to manage the end of contract process, providing the highest possible standard of service and taking a customer first approach. Responsibilities include:
- Follow end of contract contact strategy, ensuring solutions are tailored to the individual customer, advising of available options and taking a customer first approach.
- Grow portfolio at both end of contract and in contract life when opportunities present themselves.
- Provide quotations, ensuring that the quotation is affordable and the best outcome for the customer.
- Manage recommendations and referrals, following up on enquiries within the agreed SLA.
- Liaise with third parties and work closely with other teams internally to ensure customer expectations are met.
This role requires outstanding communication skills and a genuine customer focus. We are looking for someone who has proven Customer Service and Sales skills and we are open minded about what industry / sector you are coming from - as long as you are confident in dealing with customers the rest can be learnt!
Alongside a competitive salary of up to £29k, this company offers excellent benefits including free on site parking, hybrid working, excellent pension contributions, annual bonus, private medical care, life assurance, onsite gym, 25 days holiday plus Bank Holidays and more.
For more information apply now.
Customer Retention Specialist employer: Morgan McKinley (Guildford)
Contact Detail:
Morgan McKinley (Guildford) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with the company's customer retention strategies. Research their approach to managing end-of-contract processes and think about how you can contribute to enhancing their customer-first philosophy.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service and sales during the interview. Think of specific examples where you've successfully managed customer relationships or resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your communication skills by engaging with the company on social media or through professional platforms like LinkedIn. This not only demonstrates your interest but also gives you a chance to connect with current employees and learn more about the company culture.
✨Tip Number 4
Since this is a hybrid role, be ready to discuss your experience with remote work and how you manage your time effectively. Highlight any tools or methods you use to stay organised and maintain communication with team members while working from home.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. Use specific examples that demonstrate your ability to manage customer relationships and provide tailored solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication skills and customer-first approach.
Highlight Relevant Skills: In your application, emphasise your outstanding communication skills and any experience you have in managing end-of-contract processes or liaising with third parties. This will show that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Showcase Your Customer Focus
Since the role is centred around customer retention, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to tailor solutions to meet individual customer needs.
✨Demonstrate Communication Skills
Outstanding communication is key for this position. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your problem-solving and negotiation skills.
✨Understand the Company’s Values
Research the company’s brand and values before the interview. Be ready to discuss how your personal values align with theirs, especially regarding customer service and satisfaction.
✨Prepare Questions About the Role
Have insightful questions ready about the end of contract process and how success is measured in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
