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- Tasks: Help customers with arrears support and find tailored repayment solutions.
- Company: Join a successful international business with a strong brand and modern offices in Surrey.
- Benefits: Enjoy hybrid working, free parking, private medical care, and 25 days holiday plus Bank Holidays.
- Why this job: Be part of a supportive culture focused on customer outcomes and career progression.
- Qualifications: Experience in a Collections role and knowledge of Consumer Duty regulations are essential.
- Other info: Applicants must drive due to the office location near Leatherhead.
We have an exciting opportunity for a customer focused individual to join a very successful, international business with modern offices in Surrey. This is a well established organisation with a globally successful brand, who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees. This is a hybrid role working both from the office near Leatherhead, Surrey, and from home. Please note, applicants must drive due to the location of the office.
The focus is to deliver effective arrears support to customers, prioritising excellent customer outcomes. Responsibilities include:
- Manage customer queries with empathy and professionalism, adhering to regulatory standards.
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans.
- Maintain a good understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
This role requires outstanding communication skills and a genuine customer focus. We are looking for someone who has proven experience in a Collections role, with an understanding of Consumer Duty regulations.
Alongside a competitive salary of up to £32k, this company offers excellent benefits including free on site parking, hybrid working, excellent pension contributions, annual bonus, private medical care, life assurance, onsite gym, 25 days holiday plus Bank Holidays and more.
For more information apply now.
Collections Executive employer: Morgan McKinley (Guildford)
Contact Detail:
Morgan McKinley (Guildford) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarise yourself with Consumer Duty regulations and how they apply to collections. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer queries. This will prepare you for the empathetic and professional approach required in the Collections Executive position.
✨Tip Number 3
Research the company’s values and culture to align your responses during interviews. Showing that you understand their commitment to excellent customer outcomes can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company’s work environment and expectations, which can be invaluable during your application process.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and customer service. Emphasise your understanding of Consumer Duty regulations and any specific achievements that demonstrate your ability to manage customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to deliver positive outcomes. Mention your experience in similar roles and how you can contribute to the company's success, particularly in managing arrears support.
Highlight Communication Skills: In both your CV and cover letter, emphasise your outstanding communication skills. Provide examples of how you've successfully engaged with customers in the past, especially in challenging situations, to demonstrate your empathy and professionalism.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role focused on customer interactions.
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Showcase Your Customer Focus
As a Collections Executive, demonstrating your customer-centric approach is crucial. Prepare examples of how you've handled customer queries with empathy and professionalism in the past, highlighting your ability to prioritise positive outcomes.
✨Understand Consumer Duty Regulations
Familiarise yourself with Consumer Duty regulations before the interview. Be ready to discuss how these regulations impact collections processes and share any relevant experiences where you ensured compliance while treating customers fairly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to engage with customers to identify tailored solutions, and be prepared to explain your thought process and the outcomes.
✨Highlight Your Communication Skills
Outstanding communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and consider discussing specific instances where your communication made a significant difference in resolving customer issues.
