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- Tasks: Engage with B2B customers to explain equipment replacements via phone and email.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Gain valuable experience in customer service and communication skills.
- Why this job: Make a difference by helping businesses maintain essential services.
- Qualifications: 1-3 years of relevant experience and strong communication skills required.
- Other info: Opportunity for growth in a supportive and fast-paced environment.
The predicted salary is between 1500 - 2100 £ per month.
Duration - 6 months
The main purpose of this role is to contact B2B customers (business customers).
Key Day-to-Day Responsibilities- Customer Outreach: Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email.
- Customer Engagement: You may need to contact customers several times to encourage them to interact and agree to the replacement.
- Handover/Scheduling: Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service.
- Customer Experience: Maintain a customer-facing approach. Since the replacement is necessary for the customer's services to work, there should not be any complaints.
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work
Customer Service Representative in Motherwell employer: Morgan McKinley Group Ltd
Contact Detail:
Morgan McKinley Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Motherwell
✨Tip Number 1
Get to know the company before your interview! Research their values and customer service approach. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your phone etiquette! Since you'll be reaching out to B2B customers, make sure you sound confident and friendly on calls. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your multitasking skills! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will highlight your ability to stay organised and prioritise effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative in Motherwell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your phone etiquette and customer engagement abilities.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to showcase how you can effectively engage with customers.
Highlight Your Multitasking Abilities: In your application, mention any experiences where you successfully managed multiple tasks at once. This will show us that you can handle the demands of contacting customers and scheduling replacements efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Morgan McKinley Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle difficult situations and keep a positive attitude, as this role is all about maintaining a great customer experience.
✨Practice Your Communication Skills
Since you'll be engaging with B2B customers primarily over the phone and email, practice your verbal and written communication skills. Try role-playing common scenarios with a friend to get comfortable with explaining the equipment replacement process.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise your workload. Prepare examples from your past experience where you successfully juggled various responsibilities while keeping customer satisfaction high.
✨Demonstrate Proactivity
This role requires you to reach out to customers proactively. Think of examples where you've taken the initiative in previous jobs, whether it was following up with clients or suggesting improvements to processes. Highlighting this will show you're a perfect fit for the role.
