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- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a well-established business in Horsham, West Sussex.
- Benefits: Competitive salary of £25k and a supportive work environment.
- Why this job: Kickstart your IT career and help people solve tech problems every day.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Office-based role with opportunities for growth in the tech field.
The predicted salary is between 24000 - 26000 £ per year.
Morgan McKinley is looking for a 1st Line Support to join a well established business in Horsham, West Sussex. The 1st Line, IT helpdesk support role will be supporting with IT - technical solutions to end-users to resolve 1st line issues, escalating complex issues if needed.
Salary: £25k
Location: Office based - Horsham, West Sussex
1st Line - IT Support duties:
- Support with 1st line technical queries and issues
- Configure laptops, mobile phones, tablets and printers
- Update IT users - starters / users and documentation
- Monitor and troubleshoot IT Helpdesk tickets
Skills and experience:
- Experience of working in a similar IT support - 1st line type role
- Good communication skills both verbally and written
- Excellent IT skills
1st Line Support in Horsham employer: Morgan McKinley Group Ltd
Contact Detail:
Morgan McKinley Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Horsham
✨Tip Number 1
Get your tech skills sharp! Brush up on common 1st line support issues and solutions. The more you know, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice your communication skills! Since this role involves helping end-users, being able to explain technical stuff in simple terms is key. Try role-playing with a friend or family member to get the hang of it.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local tech meetups. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 1st Line Support in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line IT support. We want to see how you've tackled technical queries and resolved issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Morgan McKinley. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and free of jargon. We want to see that you can communicate effectively with end-users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Morgan McKinley Group Ltd
✨Know Your Tech Basics
Brush up on your knowledge of common 1st line support issues. Be ready to discuss how you would troubleshoot problems with laptops, mobile phones, and printers. Showing that you can think on your feet will impress the interviewers.
✨Communicate Clearly
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so clarity is key!
✨Familiarise Yourself with Helpdesk Tools
If you know what helpdesk software the company uses, make sure to mention it during the interview. If not, do some research on popular tools like Zendesk or Freshdesk. This shows you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your past experience where you successfully resolved an issue, and be ready to walk them through your thought process.
