Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and analyse call centre data to optimise staffing and service levels.
- Company: Reputable employer in East Grinstead with a supportive work culture.
- Benefits: Salary up to £29,000 plus excellent benefits and hybrid working.
- Why this job: Join a dynamic team and make a real impact on call centre efficiency.
- Qualifications: Experience in resource planning within a busy call centre environment.
- Other info: Flexible rota hours with opportunities for career growth.
The predicted salary is between 24000 - 32000 £ per year.
Morgan McKinley is looking for an experienced Resource Planning Assistant - Resource Analyst to work for a reputable employer based in the East Grinstead, West Sussex area. The Call Centre - Resource Planning Assistant will work on a hybrid basis and will monitor, analyse, forecast, schedule (short and long term), maintain data and provide a variety of performance reports as requested for the Call Centre.
Salary: up to 29,000 + excellent benefits
Location: East Grinstead - Hybrid
Hours: Rota basis - 8:30-16:30 and 10:00-18:00
Resource Analyst duties:
- Support with the staff rota/resource planning to ensure that the Contact Centre can respond to business demand
- Monitoring agent time and shift patterns to optimise service levels
- Assist with the day-to-day maintenance of call flow and availability
- Updating the Contact Centre managers of any real-time issues
- Maintain and monitor the Call Centre data to forecast and future plans for staffing and efficiency levels
- Create and maintain individual and departmental performance reports
- Action script writing, amendments and additions for the telephone system
- Complete new Call Centre/Contact Centre starter and leavers admin through the call system
- Work as part of the team to ensure the contact centre resource area has sufficient cover
Skills and experience required:
- Experience of working in a similar resource analyst/resource planning role, within a busy Call Centre/Contact Centre environment
- Excellent communication skills, both verbally and written
- Strong attention to detail
- Ability to analyse complex data
Resource Planning - Call Centre in Crawley employer: Morgan McKinley Group Ltd
Contact Detail:
Morgan McKinley Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning - Call Centre in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to resource planning and call centre operations. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've used data to improve efficiency in previous roles. We want to demonstrate that we can optimise service levels effectively!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Resource Planning - Call Centre in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource Planning role. Highlight your experience in resource planning and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past experiences that relate to the duties mentioned in the job description.
Show Off Your Data Skills: Since this role involves analysing complex data, make sure to showcase your analytical skills in your application. Mention any tools or software you’re familiar with that can help in monitoring and forecasting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Morgan McKinley Group Ltd
✨Know Your Numbers
As a Resource Planning Assistant, you'll be dealing with data and forecasts. Brush up on your analytical skills and be ready to discuss how you've used data to optimise service levels in previous roles. Bring examples of reports you've created or data you've analysed.
✨Showcase Your Communication Skills
Communication is key in this role, so be prepared to demonstrate your verbal and written skills. Think of instances where you’ve had to explain complex data to non-technical team members or how you’ve effectively communicated real-time issues to management.
✨Understand the Call Centre Dynamics
Familiarise yourself with how call centres operate, especially regarding staffing and scheduling. Be ready to discuss how you would approach monitoring agent time and shift patterns to ensure optimal service levels. Showing that you understand the business demand will impress your interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle unexpected changes in call volume or staff availability. Prepare to articulate your thought process and decision-making strategies clearly.
