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- Tasks: Handle customer queries and ensure top-notch service in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer support.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a proactive, customer-focused attitude.
- Other info: Fixed-term contract with opportunities for personal growth and development.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a Customer Services Associate to join the team on a fixed-term basis. You'll be the first point of contact for handling queries, supporting system administration, and ensuring a high standard of service in line with regulatory requirements.
Key Responsibilities
- Manage incoming queries via phone & email
- Take ownership of queries through to resolution within agreed service levels
- Carry out system administration and maintain accurate records
- Support joining, moving & leaving processes
- Ensure compliance with regulatory, security, and audit standards
- Investigate issues and maintain data accuracy
- Contribute to service improvements and team performance targets
Skills & Experience
- Strong communication skills (written and verbal)
- Confident handling customer queries
- High attention to detail and organisation
- Ability to prioritise and work in a fast-paced environment
- Team player with a proactive approach
Personal Attributes
- Customer-focused with a positive attitude
- Willing to learn and adapt
- Strong time management and problem-solving skills
- Committed to delivering fair customer outcomes
This is an office based role, 35 hours per week for a 12 months fixed term contract ideally starting ASAP.
Customer Services Associate in Horsham employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate in Horsham
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us understand how you can fit into our team and contribute to our customer service goals.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. We want to see how you handle queries and resolve issues, so being prepared will give you an edge.
✨Tip Number 3
Show off your communication skills! Whether it’s through your body language or how you articulate your thoughts, we’re looking for someone who can confidently engage with customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace Customer Services Associate in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Customer Services Associate role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and highlight how your skills and experiences align with what we're looking for. Customising your application shows us that you're genuinely interested in the role and understand what it entails.
Be Detail-Oriented: Attention to detail is crucial in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send – it’s a great way to demonstrate your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Associate. Familiarise yourself with handling queries, system administration, and compliance standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer queries in the past. This will showcase your ability to communicate well both verbally and in writing.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss these during the interview, as it highlights your proactive approach and commitment to delivering fair customer outcomes.
✨Be Ready to Discuss Teamwork
As a Customer Services Associate, you'll need to work well within a team. Prepare to share examples of how you've collaborated with others in previous roles. This will show that you're a team player who can contribute positively to the team's performance targets.