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- Tasks: Support customers and financial advisers by managing queries and ensuring smooth processes.
- Company: Join a well-established company in Horsham with a strong reputation.
- Benefits: Earn up to £28K, enjoy office perks, and have parking available.
- Why this job: Make a difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Fast-paced role with opportunities for growth and improvement.
The predicted salary is between 28000 - 28000 £ per year.
Morgan McKinley is looking for Customer Service Assistants to work for a well established company based in Horsham, West Sussex. The Customer Service role will be supporting the customers and financial advisers.
Salary: up to £28K dependent on experience
Location: Office based - Mon-Fri - Horsham. Parking available
Customer Service Assistant duties:
- Manage incoming queries via phone & email
- Take ownership of queries through to resolution within agreed service levels
- Carry out system administration and maintain accurate records
- Support joining, moving & leaving processes
- Ensure compliance with regulatory, security, and audit standards
- Investigate issues and maintain data accuracy
- Contribute to service improvements and team performance targets
Skills & Experience:
- Experience working in a similar Customer Service role, ideally within the Financial Services or IT helpdesk / Tech support sector
- Strong communication skills both verbally and written
- Confidence with handling customer queries
- High attention to detail and able to work in a fast-paced environment
Customer Service Assistant in Horsham employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky queries or complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Service Assistant role. We’ve got all the latest listings, and it’s super easy to submit your application directly!
We think you need these skills to ace Customer Service Assistant in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially if you've worked in financial services or tech support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle queries confidently.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Service Assistant, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your verbal skills. Remember, it's not just what you say, but how you say it!
✨Highlight Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Be ready to discuss how you've maintained accuracy in your previous roles, especially when managing records or handling customer queries. This will reassure them that you can meet their compliance and audit standards.