At a Glance
- Tasks: Handle customer enquiries and process orders while building strong relationships.
- Company: Join a fast-growing company in East Grinstead with a vibrant culture.
- Benefits: Hybrid work model, competitive hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference by providing exceptional service to customers every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25200 - 30800 £ per year.
Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead. The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service.
Location: East Grinstead - Hybrid (2-3 days office-based)
Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm
Key Responsibilities- Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships.
- Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently.
- Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures.
- Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests.
- Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times.
- Provide professional telephone and email support, ensuring a positive customer experience at every stage.
- Previous experience in a customer service or customer support role.
- Experience working to deadlines and meeting SLA commitments.
- Financial administration or financial responsibility experience.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Excellent organisational skills, with the ability to manage a busy inbox and prioritise workload.
- Strong interpersonal and relationship-building skills.
- A collaborative team player with a proactive approach.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
Customer Service Executive in East Grinstead employer: Morgan Mckinley (Crawley)
Morgan McKinley is an excellent employer that values flexibility and work-life balance, offering a hybrid working model for the Accounts Payable - Purchase Ledger Assistant role in Brighton. With competitive pay rates and a supportive work culture, employees are encouraged to grow their skills in finance administration while enjoying a temporary position that allows for meaningful contributions within a dynamic team.
