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- Tasks: Provide top-notch customer service via calls, emails, and web chat.
- Company: Join a fantastic company in East Grinstead with a supportive team.
- Benefits: Earn £26,728 plus great company benefits and hybrid working options.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 26728 - 26728 £ per year.
Morgan McKinley is looking for Customer Service professionals to work for a great company based in East Grinstead, West Sussex. The main purpose of the Contact Centre Agent job is to provide excellent Customer Service via inbound calls, outbound calls, e-mail, web chat, etc. The Customer Service role is ideal for someone with proven Customer Services experience, working within a call centre/contact centre environment.
Salary: £26,728 + company benefits
Location: East Grinstead, hybrid working after 4-6 weeks training
Hours: 35 hour working week - shifts between 8.45am-6pm
Customer Service Agent duties:
- Answer customer calls and handle queries
- Respond to customer emails and live web chat
- Provide a high level customer advice and information service to customers
- Support and assist colleagues through sharing of knowledge and experience
- Handle customer complaints
Skills & Experience Required:
- Previous experience of working in a similar customer service type role, ideally within a busy Call Centre/Contact Centre environment.
- Good communication skills, both verbal and written.
- Ability to demonstrate a confident, empathetic approach to customer care.
Customer Service - Contact Centre Agent (Hybrid working) in East Grinstead employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Contact Centre Agent (Hybrid working) in East Grinstead
✨Tip Number 1
Get to know the company! Research Morgan McKinley and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, we recommend doing mock calls or role-playing scenarios with friends. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about the role and want to be part of our community.
We think you need these skills to ace Customer Service - Contact Centre Agent (Hybrid working) in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a call centre environment. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can bring value to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your verbal skills too. Clear, concise, and engaging writing will catch our eye and show us you’re the right fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past, as well as your approach to providing excellent service. This will show that you understand the core of what the role entails.
✨Practice Your Communication Skills
Since this role involves a lot of verbal and written communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would respond to common customer queries or complaints.
✨Familiarise Yourself with the Company
Research Morgan McKinley and their values. Understanding their approach to customer service can help you tailor your answers to align with their expectations. Mentioning specific aspects of the company during your interview can really impress the interviewer.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully resolved customer issues, and be ready to explain your thought process during those situations.