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- Tasks: Provide top-notch customer service via calls and emails, managing cases from start to finish.
- Company: Join Morgan McKinley, a reputable company in East Grinstead, known for its supportive work environment.
- Benefits: Enjoy competitive pay of £14-15 per hour, holiday pay, and full training provided.
- Why this job: This role offers a chance to develop your skills while working in a dynamic team with flexible shifts.
- Qualifications: Fluency in French is essential; previous customer service experience is a plus.
- Other info: Positions available for both temporary and permanent roles, with immediate start dates.
Morgan McKinley is looking for Customer Service professionals with fluent French language skills to provide excellent Customer Service to their customers. Full training is provided. We have temporary and permanent French speaking Customer Service support job opportunities to start ASAP. The role will be working for a great company based in East Grinstead, West Sussex.
Hours: Shift work including some weekends
Temp pay rate: £14-15 per hour + holiday pay
Location: Office based - East Grinstead, West Sussex
Customer Service duties:
- Manage all incoming and outgoing customer telephone calls and emails
- Maintain a clear and complete record of each assistance case and follow through on all cases to completion.
- Checking of customer records, notes and invoices
- Advise customers and answer queries regarding their claims
Skills & Experience:
- Ideally have some Customer Service skills and experience
- High level of organisation required
- Excellent verbal and written communication skills. Fluent in French
Customer Services (French speaking) employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services (French speaking)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s values and customer service approach. This will allow you to align your answers with what they are looking for during the interview process.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you successfully resolved issues or provided exceptional service.
✨Tip Number 4
Be ready to discuss your availability for shift work, including weekends. Showing flexibility can make you a more attractive candidate for this role.
We think you need these skills to ace Customer Services (French speaking)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in French in both your CV and cover letter. Mention any relevant experiences where you used your language skills, as this is a key requirement for the role.
Showcase Customer Service Experience: If you have previous customer service experience, detail it in your application. Use specific examples to demonstrate how you managed customer queries and resolved issues effectively.
Tailor Your CV: Customise your CV to align with the job description. Highlight skills such as organisation and communication, and ensure that your experience reflects the duties mentioned in the job listing.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Discuss your passion for customer service and your ability to work in a team, especially in a shift-based environment.
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Brush Up on Your French
Since the role requires fluent French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've held, even if they were not in a French-speaking environment. Discuss specific examples of how you handled customer queries and resolved issues, as this will show your capability in the role.
✨Demonstrate Organisational Skills
The job requires a high level of organisation. Prepare to discuss how you manage your time and keep track of customer cases. You might want to share tools or methods you use to stay organised, which can impress the interviewer.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the training process, team dynamics, or what success looks like in this position. This will help you stand out as a proactive candidate.
