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- Tasks: Support internal teams by handling customer queries and ensuring smooth communication.
- Company: Join a dynamic company in Crawley with a focus on customer satisfaction.
- Benefits: Competitive salary, onsite parking, and a supportive work environment.
- Other info: Office-based role with regular hours and a friendly team atmosphere.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26639 - 26639 £ per year.
Morgan McKinley is looking for an experienced Customer Service Assistant to work for a company based in Crawley, West Sussex. This is an office-based customer services role, supporting the internal teams and handling customer queries.
Location: Crawley - office based, parking onsite
Salary: £26,639
Hours: 8.30-5.30 / 9.30-6.30 Mon-Fri (with 1 hour for lunch)
Customer Service Assistant duties:
- Answering the phones
- Data entry - updating the internal systems with the customer call info
- Monitor and respond to customer emails
- Handle customer queries and complaints
- Regular liaison with internal teams regarding customer orders
- Ensure all relevant customer documentation is processed
Skills and experience required:
- Previous customer service experience
- Excellent communication skills and a confident and professional phone manner
- Good IT skills including Word, Excel, Outlook and preferably experience using databases
Customer Service Assistant employer: Morgan Mckinley (Crawley)
Contact Detail:
Morgan Mckinley (Crawley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle tricky questions during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or how they measure success shows that we’re engaged and thinking about how we can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our applications and any updates directly from there.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. We want to see how you've handled queries and complaints in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for our Customer Service Assistant role. Keep it friendly and professional!
Show Off Your IT Skills: Since we’re looking for someone with good IT skills, mention any experience you have with Word, Excel, and Outlook. If you’ve used databases before, definitely include that too – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Morgan Mckinley (Crawley)
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries and complaints in the past, as this will show your experience and understanding of the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you effectively communicated with customers or internal teams in previous roles.
✨Familiarise Yourself with Relevant Software
Make sure you're comfortable with Word, Excel, and Outlook, as well as any database systems you’ve used. If you can, mention specific instances where you used these tools to improve efficiency or resolve issues.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company culture or team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you too!