At a Glance
- Tasks: Manage customer accounts, enhance satisfaction, and lead success initiatives.
- Company: Established company near Horsham with a focus on customer retention.
- Benefits: Competitive salary up to £55K, hybrid working, and career development opportunities.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer relationships.
- Qualifications: Experience in customer service or account management, preferably in healthcare or tech.
The predicted salary is between 40000 - 50000 £ per year.
Morgan McKinley is looking for an experienced Customer Services - Customer Retention Manager with proven Customer Service and Account Management experience to work for a well established company based just outside of Horsham, West Sussex. This is a varied Customer Account Management role which will service clients, customer relationship management, support operations and monitor product and customer feedback.
Salary: up to 55K dependent on experience
Location: Hybrid working - outskirts of Horsham
Customer Account Manager duties:
- Provide regular updates on overall customer satisfaction
- Work closely with other teams to ensure customers are receiving the level of service required and monitor customer enquiries
- Organise and lead Customer Success initiatives
- Build relationships with stakeholders
- Monitor and maintain client accounts
Skills and experience:
- Proven Customer Success / Account Manager / Customer Service Management experience, ideally working within the Healthcare or Tech Solutions sector
- Excellent relationship building skills
- Attention to detail and good communicator
Customer Account Manager employer: Morgan Mckinley (Crawley)
Morgan McKinley is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, particularly for the Customer Account Manager role. With a focus on employee growth and development, the company offers hybrid working arrangements just outside of Horsham, allowing for a balanced work-life experience while engaging in meaningful customer relationships and initiatives. Employees benefit from competitive salaries and the opportunity to work within a well-established organisation that prioritises customer satisfaction and team success.
