Change and Adoption Manager
London - hybrid working | Initial 6 month contract, view to extend | £800-890pd inside IR35
We are seeking a Change and Adoption Manager to join a world-leading global software and digital media pioneer. You will support enterprise customer engagements by designing and executing tailored Organisational Change Management strategies. Your goal will be to drive end-user adoption of market-leading MarTech, digital experience and creative enterprise solutions, ensuring blue-chip clients realise maximum value from their digital transformation investments.
Key Responsibilities
- Develop and execute comprehensive OCM strategies and adoption roadmaps aligned with customer business objectives and platform implementations.
- Conduct organisational readiness assessments, stakeholder analysis and change impact assessments to evaluate client maturity.
- Design and deliver tailored training programmes, communication strategies and enablement resources to maximise user engagement.
- Partner closely with internal consultants to synchronise change activities with implementation milestones and go-live schedules.
- Facilitate executive alignment workshops, leadership sessions and establish change champion networks across client organisations.
- Define and track key adoption metrics and KPIs, reporting progress, risks and ROI to engagement leads and C-suite sponsors.
- Establish post-go-live plans to ensure long-term platform embedding and continuous value realisation.
- Contribute reusable frameworks, templates and best practices to continually elevate the internal change management methodology.
Required Qualifications & Experience:
- Proven success in organisational change management, adoption strategy or technology consulting roles.
- Strong track record supporting enterprise software rollouts (MarTech, CRM, CMS, or enterprise content management platforms preferred).
- Outstanding facilitation, presentation and relationship management skills, with confidence presenting to executive and C-level audiences.
- Demonstrated expertise producing core OCM deliverables, including readiness assessments, communications plans and adoption scorecards.
- Ability to work autonomously in a client-facing, remote consulting environment while collaborating effectively across distributed teams.
Preferred Qualifications:
- OCM certification (Prosci, ADKAR, CCMP etc.) is highly desirable.
- Previous experience within a global vendor professional services team, systems integrator or management consultancy is highly desirable.
- Strong background in digital marketing, customer experience (CX) or large-scale digital transformation initiatives.
Change and Adoption Manager in London employer: Morgan McKinley Careers
Morgan McKinley offers a dynamic and supportive work environment in Tiverton, where employees are encouraged to grow and develop their skills. With ambitious growth plans and a focus on transformation, the company provides unique opportunities for professional advancement and involvement in strategic initiatives. The collaborative culture fosters teamwork and innovation, making it an excellent employer for those seeking meaningful and rewarding careers in finance.
