At a Glance
- Tasks: Provide top-notch technical support and ensure smooth IT operations for a charity.
- Company: Join a meaningful charity in Central London making a difference.
- Benefits: Permanent role with competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Be part of a team that supports vital services and events through technology.
- Qualifications: Experience in Microsoft 365 and customer-focused IT support is essential.
A Charity in London are seeking a Service Desk Engineer on a permanent basis to join the team. The role is based in Central London 4 days a week. Our IT services, including our IT infrastructure, are key to many important areas of work within the organisation and to the smooth running of events and ceremonial occasions.
Working closely with the IT Service Delivery Manager, you will provide effective technical support to colleagues across the organisation, helping to ensure that IT services and end-user technology are reliable, secure and well supported. You will provide first and second-line technical support across Microsoft 365, end-user devices, networking and associated IT services, escalating more complex infrastructure issues where appropriate.
Responsibilities
- Provide first and second-line technical support to colleagues, resolving incidents and service requests in accordance with agreed service levels.
- Diagnose and resolve hardware, software, Microsoft 365, connectivity and end-user device issues, escalating more complex infrastructure issues where appropriate.
- Use the IT service management system to accurately record, update and resolve incidents and service requests, maintaining clear technical and customer-facing notes.
- Support the deployment, configuration and ongoing management of laptops, mobile devices and other end-user technology.
- Support joiner, mover and leaver activities, ensuring users receive appropriate devices, accounts and access.
- Maintain accurate IT asset and configuration information and contribute to user guidance and knowledge articles.
- Support the configuration, maintenance and monitoring of IT infrastructure within the scope of the role, escalating more complex issues where appropriate.
- Assist with the support of server infrastructure and planned out-of-hours maintenance where required and agreed.
- Support routine infrastructure monitoring, maintenance, backup and recovery activities as required by the Infrastructure and Operations team.
- Collaborate with the Infrastructure and Operations team, third-party suppliers and service providers to diagnose and resolve issues relating to networks, servers, hardware, software and other IT services.
- Assist with the implementation of hardware, network and system upgrades and new configurations.
- Actively participate in and contribute to an ongoing process of team meetings, general staff meetings and professional development strategies to ensure your work is consistent with organisational goals and to provide input using your technical expertise.
Experience
- Experience of administrating a Microsoft 365 environment including Exchange.
- Experience of providing customer-focused first and/or second-line IT support in an organisational environment.
- Experience of using an IT service management system to manage incidents and service requests.
- Experience of administering Windows Server services and features such as DHCP, print services, DNS and Microsoft Active Directory.
- Experience of supporting Microsoft Teams, including Teams Phone, Teams-enabled meeting rooms and associated collaboration services.
- Microsoft 365 Certified: Fundamentals.
Service Desk Engineer in London employer: Morgan Law
As a local authority, we pride ourselves on being an excellent employer that values the contributions of our team members. Our work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development in the field of Local Government Finance. With a focus on meaningful work and community impact, we offer competitive compensation and a supportive environment where your skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morgan Law values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morgan Law might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morgan Law!
✨Direct Apply to Morgan Law
Let's not forget to apply directly through the Morgan Law website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morgan Law.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morgan Law. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morgan Law
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
