At a Glance
- Tasks: Manage IT support, troubleshoot issues, and drive service improvements.
- Company: Not-for-profit organisation making a difference in the community.
- Benefits: Competitive salary, hands-on experience, and opportunity for impactful work.
- Other info: Flexible working in London with potential for career growth.
- Why this job: Join a mission-driven team and enhance IT services for meaningful change.
- Qualifications: Strong experience in IT service management within the not-for-profit sector.
IT Service Desk Manager for a Not for Profit client. This is a 5 month initial Fixed Term Contract paying a salary for £50k, possibly slightly higher for an outstanding candidate. Candidates will need to be able to demonstrate strong experience in similar roles previously, obtained in the not for profit sector, and be available immediately to start.
Location: Based in London 2-3 days a week.
The role: This is a practical, hands-on role for someone who is comfortable working in an environment where not everything is documented or fully defined. The postholder will manage the ICT Support Analyst and provide first-line support when required, but the role is not primarily about processing a high volume of tickets. We need someone who will investigate problems properly, spot where things could work better and take the initiative to improve them. They will work closely with the Tech Lead as the organisation strengthens its IT service and establishes clearer processes, responsibilities and ways of working.
Key duties include:
- Technical support and troubleshooting. Take ownership of second-line and more complex technical issues, investigating problems thoroughly and driving them through to resolution.
- Service improvement. Proactively identify recurring issues, gaps and inefficient processes, and put practical improvements in place rather than relying on short-term workarounds.
- Technical documentation. Build and maintain clear, useful documentation covering systems, processes, common issues and support procedures.
- Service Desk support. Provide first-line IT support when required, particularly during busy periods, absence or more complex incidents.
- People management. Line manage and support the ICT Support Analyst, providing clear priorities, regular feedback, coaching and practical technical guidance.
- Incident and problem management. Coordinate the response to significant or recurring incidents, identify root causes and make sure lessons lead to lasting improvements.
- Technical ownership. Take day-to-day ownership of agreed areas of the IT environment, working with the Tech Lead to clarify responsibilities and reduce reliance on individual knowledge.
IT Service Desk Manager in London employer: Morgan Law
As a local authority, we pride ourselves on being an excellent employer that values the contributions of our team members. Our work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development in the field of Local Government Finance. With a focus on meaningful work and community impact, we offer competitive compensation and a supportive environment where your skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Manager in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Morgan Law that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Morgan Law, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Morgan Law can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Morgan Law will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Morgan Law
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Morgan Law. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Morgan Law.
