At a Glance
- Tasks: Lead IT service delivery, ensuring reliability and customer focus across the organisation.
- Company: Join a dynamic public sector organisation committed to excellence in IT services.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Opportunity to work with cutting-edge cloud technologies in a collaborative team.
- Why this job: Shape the future of IT service delivery in a supportive and innovative environment.
- Qualifications: Proven leadership in IT service management and strong communication skills.
The predicted salary is between 60000 - 68231 £ per year.
A Public Sector organisation is seeking a Head of IT Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation. Working closely with the CTO, business leaders and third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities.
You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual service improvement. You are responsible for providing excellent customer service to the business, maintaining strong service governance, and ensuring service performance is measured, reported and improved in line with agreed outcomes, risk controls and user needs. This includes ensuring services are delivered effectively within their Microsoft 365 cloud-first environment.
The role also has responsibility for supplier and commercial management, service continuity, and the maintenance of the service model that supports digital, SaaS and cloud-based services in a Microsoft 365 cloud-first environment.
Experience- Significant experience of leading IT service delivery or IT service management functions in a complex organisation, preferably within the professional services industry.
- Experience of supplier, commercial and service performance management, including the ability to hold third parties to account and/or awareness of existing agreements.
- Experience of service governance, operational risk management, service continuity and continual service improvement.
- Knowledge of digital, SaaS and cloud-based service models, including how to deliver effective services in a Microsoft 365 cloud-first environment.
- Knowledge of service operations, incident, problem, change, release, service transition and service level management.
- Knowledge of budget management, resource planning and value-for-money principles in the delivery of IT services.
- Excellent leadership and people management skills, with the ability to build, develop and motivate high-performing teams.
- Excellent written, verbal and presentation skills, with the ability to communicate clearly with technical and non-technical audiences of differing seniority.
- Strong planning, prioritisation and decision-making skills, including the ability to lead through operational pressure and organisational change.
Head of IT Service Delivery in London employer: Morgan Law
Morgan Law is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the NHS. With a strong commitment to employee development, we provide ample opportunities for professional growth and leadership training, particularly in a multi-site setting. Our supportive culture prioritises work-life balance, making it an ideal place for those seeking meaningful and impactful roles in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Service Delivery in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morgan Law values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morgan Law might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morgan Law!
✨Direct Apply to Morgan Law
Let's not forget to apply directly through the Morgan Law website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT Service Delivery in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morgan Law.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morgan Law. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morgan Law
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
