Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM management, support training, and optimise processes for better efficiency.
- Company: Dynamic Institute in London focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to grow your career while working with cutting-edge technology.
- Why this job: Make a real impact by improving systems and processes in a vibrant setting.
- Qualifications: Experience with data management, CRM systems, and strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
An Institute in London is seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to enhance internal ways of working.
Key Responsibilities:
- CRM Management & Data Integrity:
- Management of the CRM ticketing system.
- Reviewing requests and triaging them, undertaking non-technical internal fixes.
- Working with external technical suppliers to manage technical tickets, deadlines and any issues.
- Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes.
- Manage permissions.
- Training of new starters and existing staff, undertaking 1-2-1 training and group sessions.
- Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics.
- Develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs.
- Being the first point of contact for staff and external suppliers.
- Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities.
- Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency.
- Development of CRM policies to ensure consistency and compliance.
- Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals.
Experience Required:
- Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology.
- Advanced Excel skills and familiarity with other business systems (LMS, CMS, etc.).
- SQL expertise.
- Understanding of GDPR compliance and data governance.
- Experience of working with Dynamics 365 CRM and having an understanding of the back-end design.
- Strong analytical and problem-solving skills for driving impactful solutions.
- Ability to foresee system improvements that will benefit ways of working.
- Management of a ticketing system.
- Delivery of CRM training to staff and development of training guides.
CRM University Officer in London employer: Morgan Law
Contact Detail:
Morgan Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM University Officer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the institute or similar organisations on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common CRM-related questions. We should also think about how our experience with data management and system integration can shine through in our answers.
✨Tip Number 3
Showcase our skills with a portfolio! If we’ve worked on CRM systems, data visualisations, or process improvements, let’s gather examples to demonstrate our expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace CRM University Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM University Officer role. Highlight your experience with ticketing systems, data management, and any relevant training you've delivered. We want to see how your skills align with what we're looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles where you’ve improved processes or managed CRM systems. We love seeing how you’ve made a difference in previous positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and avoid jargon unless it’s relevant. We appreciate clarity and want to quickly understand your strengths!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It helps us keep track of applications and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Morgan Law
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description, especially Dynamics 365. Brush up on your knowledge of data management and automation processes, as well as any relevant tools like Power Apps. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Training Skills
Since training is a key part of this role, prepare to discuss your experience in delivering training sessions. Think of specific examples where you’ve successfully trained others, whether it was one-on-one or in groups. Highlight how you made complex information accessible and engaging.
✨Demonstrate Problem-Solving Prowess
Be ready to share examples of how you've tackled inefficiencies in workflows or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on the impact of your solutions on the team or organisation.
✨Prepare for Technical Questions
Expect questions about SQL and data integrity management. Brush up on your technical skills and be prepared to discuss how you would handle specific scenarios related to data cleansing and system performance. Showing confidence in your technical abilities will set you apart from other candidates.