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- Tasks: Lead operational delivery of mental health and specialist services, ensuring high-quality care.
- Company: Surrey & Borders Partnership NHS Foundation Trust, committed to compassionate care and innovation.
- Benefits: Shape the future of mental health services with a supportive and dedicated team.
- Why this job: Make a real impact on community health and wellbeing while driving transformation.
- Qualifications: Strategic leader with extensive healthcare experience; mental health background not essential.
- Other info: On-site role in Leatherhead with opportunities for travel and professional growth.
The predicted salary is between 72000 - 108000 £ per year.
Surrey & Borders Partnership NHS Foundation Trust plays a vital role in the health and wellbeing of 1.4 million people across Surrey and north‑east Hampshire. We provide mental health, learning disability, neurodiversity and substance use services that make a profound difference to individuals, families and communities. Rated ‘Good’ by the CQC, we are recognised for our values‑led approach, our commitment to compassionate care, and championing innovation and R&D. We have strong foundations and significant ambition; our aim is to deliver great care, everywhere, every day.
We are now seeking to appoint a new Chief Operating Officer (COO), following the retirement of our current postholder. As our COO, you will lead the delivery of all operational services, working as a key member of the Executive Team to ensure the highest standards of quality, safety, access, performance and experience. You will be a visible and motivating presence across the organisation, inspiring our people, strengthening our culture, and ensuring our values are felt in every interaction.
Responsibilities
- Leading the operational delivery of mental health, learning disability and specialist services across the Trust, ensuring high‑quality, safe and accessible care.
- Translating strategy into effective service plans aligned with local and national NHS priorities, including strengthening community‑based care.
- Driving improvements in access, flow, waiting times and productivity, ensuring robust performance management across all operational divisions.
- Championing a culture of quality, safety and continuous improvement, and ensuring compliance with CQC standards.
- Providing visible, compassionate and inclusive leadership, strengthening management capacity and supporting the wellbeing and development of our workforce.
- Building strong relationships with people who use services, carers, ICS partners, commissioners, local authorities and the voluntary sector.
- Supporting digital transformation, data‑driven insight and innovative models of care that modernise service delivery.
- Overseeing budgets in partnership with the Chief Finance Officer, ensuring financial sustainability, efficiency, and effective stewardship of resources.
- Ensuring strong governance, contributing to Board assurance, and providing clear insight to support strategic decision‑making.
Qualifications and experience
We are seeking a strategic leader with extensive experience in the delivery of healthcare services. You will share our ambition to deliver Outstanding services, and bring a strong focus on operational grip, consistency, delivery, and performance. You will be skilled at navigating complex systems, delivering transformation and improvement, and motivating multidisciplinary teams to achieve high standards. A background in mental health services is not essential.
What we offer
In return, we offer the opportunity to play a central role in shaping the future of mental health and specialist services for our population, working with a committed workforce and a strong Executive Team within an innovative and compassionate organisation determined to deliver better care, closer to home.
Please note that this post is based on-site in Leatherhead, with travel to other sites as necessary.
A full recruitment pack can be downloaded from this page.
Chief Operating Officer in Leatherhead employer: Morgan Law
Contact Detail:
Morgan Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that COO role.
✨Tip Number 2
Prepare for those interviews by researching the organisation inside out. Understand their values, recent projects, and challenges they face. We want you to walk in there feeling confident and ready to show how you can make a difference!
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've inspired teams and driven change in previous roles. We’re looking for someone who can motivate and lead effectively, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Chief Operating Officer in Leatherhead
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of COO and what Surrey & Borders Partnership NHS Foundation Trust is all about. Dive into their values and mission, and reflect that in your application. We want to see how your experience aligns with their goals!
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to highlight your relevant experience in healthcare services and operational leadership. Show us how you can drive improvements and inspire teams – we love a good story that connects your past roles to this position.
Be Clear and Concise: When it comes to written applications, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while showcasing your skills and achievements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and the Trust there!
How to prepare for a job interview at Morgan Law
✨Know the Organisation Inside Out
Before your interview, make sure you thoroughly research Surrey & Borders Partnership NHS Foundation Trust. Understand their values, recent initiatives, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a COO, you'll need to demonstrate your ability to handle complex situations. Prepare for scenario-based questions that assess your problem-solving skills and leadership style. Think of examples from your past experiences where you've successfully navigated challenges in healthcare delivery.
✨Showcase Your Vision for Improvement
Be ready to discuss your vision for operational excellence and how you plan to drive improvements in access, flow, and productivity. Highlight any innovative strategies you've implemented in previous roles that align with the Trust's goals of quality and safety.
✨Emphasise Relationship Building
The role requires strong relationship-building skills. Be prepared to talk about how you've fostered partnerships with various stakeholders in the past. Share specific examples of how you've engaged with service users, local authorities, and other partners to enhance service delivery.
