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- Tasks: Lead the transformation of membership experiences to delight and engage our audience.
- Company: Join a charity dedicated to creating a sense of belonging for every member.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Other info: Permanent position in central London with a focus on human-centred design.
- Why this job: Make a real impact by enhancing member experiences and fostering loyalty.
- Qualifications: Strong CV/portfolio showcasing user journey design and stakeholder influence required.
The predicted salary is between 55000 - 65000 £ per year.
Work for a charity as a Head of Membership Experience. Membership experience is at the heart of everything they do, and this role is central to transforming that experience into one that consistently delights our core audiences at every stage of their journey. From first engagement through to long-term loyalty and sense of belonging, they are working towards an organisation where every member feels like they belong, and every experience is delightful and joint up. That ambition requires someone who can not only set a bold vision, but also deliver against it with clarity, pace and consistency.
The Head of Membership Experience will lead on service and experience design for the Member, from first engagement to long-term retention. That means embedding human-centred design practices into every step of the lifecycle.
What we look for:
- A strong CV and/or portfolio with clear, engaging examples of user journey or experience comms.
- Evidence of influencing senior stakeholders and working with matrixed teams.
- Experience designing strategies that improved satisfaction, sentiment, or engagement.
What we offer:
- Permanent position.
- £55,000 - £65,000 per annum.
- Central London.
- Hybrid working.
- 37.5 hours per week.
Head of Membership Experience employer: Morgan Law
Contact Detail:
Morgan Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership Experience
✨Tip Number 1
Familiarise yourself with human-centred design principles. Understanding how to create delightful experiences for members will be crucial in this role, so consider researching case studies or best practices that showcase successful membership experiences.
✨Tip Number 2
Network with professionals in the charity sector, especially those involved in membership roles. Attend relevant events or webinars to connect with others who can provide insights into the challenges and successes of membership experience management.
✨Tip Number 3
Prepare to discuss your experience in influencing senior stakeholders. Think of specific examples where you've successfully navigated complex team dynamics to achieve a common goal, as this will demonstrate your ability to lead in a matrixed environment.
✨Tip Number 4
Showcase your strategic thinking by identifying potential areas for improvement within membership experiences. Consider how you would approach enhancing member satisfaction and engagement, and be ready to share these ideas during discussions.
We think you need these skills to ace Head of Membership Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership engagement and user journey design. Use clear examples that demonstrate your ability to influence stakeholders and improve member satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing membership experiences. Discuss how your vision aligns with the charity's goals and provide specific examples of past successes in similar roles.
Showcase Your Portfolio: If you have a portfolio, include it with your application. Ensure it contains engaging examples of your work related to service and experience design, particularly those that illustrate human-centred design practices.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Morgan Law
✨Showcase Your Vision
Be prepared to articulate a bold vision for the membership experience. Think about how you can transform the member journey and make it delightful at every stage. Use specific examples from your past experiences to illustrate your ideas.
✨Demonstrate Human-Centred Design Skills
Since the role emphasises human-centred design, come equipped with examples of how you've embedded these practices in previous projects. Discuss how these strategies improved user satisfaction and engagement.
✨Engage with Stakeholders
Prepare to discuss your experience in influencing senior stakeholders. Think of instances where you successfully navigated complex team dynamics and how you ensured alignment across different departments.
✨Highlight Your Results
Be ready to share measurable outcomes from your previous roles. Whether it's increased member retention or improved satisfaction scores, concrete data will help demonstrate your impact and effectiveness in similar positions.