At a Glance
- Tasks: Lead IT service delivery and ensure top-notch customer service across the organisation.
- Company: Join a forward-thinking Public Sector organisation focused on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration with key stakeholders.
- Why this job: Make a real difference in IT service delivery while shaping the future of public services.
- Qualifications: Extensive experience in IT service management and leadership in complex environments.
The predicted salary is between 60000 - 68231 £ per year.
A Public Sector organisation is seeking a Head of IT Service Delivery to join their team.
The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation.
Working closely with the CTO, business leaders and third-party partners, the role ensures that live services are reliable, secure, customer-focused and aligned to organisational priorities.
You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual service improvement.
You are responsible for providing excellent customer service to the business, maintaining strong service governance, and ensuring service performance is measured, reported and improved in line with agreed outcomes, risk controls and user needs.
This includes ensuring services are delivered effectively within their Microsoft 365 cloud-first environment.
The role also has responsibility for supplier and commercial management, service continuity, and the maintenance of the service model that supports digital, Saa S and cloud-based services in a Microsoft 365 cloud-first environment.
Experience Significant experience of leading IT service delivery or IT service management functions in a complex organisation, preferab...
Head of IT Service Delivery employer: Morgan Law
Morgan Law is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the NHS. With a strong commitment to employee development, we provide ample opportunities for professional growth and leadership training, particularly in a multi-site setting. Our supportive culture prioritises work-life balance, making it an ideal place for those seeking meaningful and impactful roles in healthcare.
