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- Tasks: Lead the data strategy to enhance supporter understanding and drive income growth.
- Company: A large charity in London focused on making a difference.
- Benefits: 12-month contract with opportunities for professional growth and impactful work.
- Other info: Join a dynamic team during an exciting period of change and innovation.
- Why this job: Make a real impact by transforming data insights into actionable strategies for supporters.
- Qualifications: Extensive experience in data roles, leadership skills, and knowledge of CRM systems.
The predicted salary is between 50000 - 60000 ÂŁ per year.
A large Charity in London is seeking a Data and Insight Manager to lead the supporter data and insight strategy to strengthen their understanding of supporters and drive sustainable income growth. This is an excellent opportunity for 12 months to lead the data team and provide insight into how to implement new data technology, as well as support them whilst they go through a period of change. In the next 18 months there will begin a new CRM implementation and you will be able to help provide insight and use your experience of marketing CRM’s to support them through that journey.
Overview of the role includes:
- Develop and lead a supporter data strategy with teams across supporter engagement and fundraising that aligns with fundraising and engagement ambitions.
- Champion the use of and maintain procedures for high‑quality supporter data, automation, AI experimentation, insight and analytics to enhance decision‑making, deepen supporter understanding and drive sustainable income growth.
- Lead cross‑functional teams to design and deliver complex data and technology initiatives, ensuring effective governance, alignment with priorities, and thorough management of timelines and resources.
- Inspire, lead and develop the supporter data and insight team, which consists of four direct reports.
- Act as a strategic voice for supporter data across the organisation, advocating for ethical data practices, strengthening data literacy, and building organisational buy‑in for innovation, automation and evidence‑driven decision‑making.
- Act as the Data and Business Lead for the multi‑year CRM transformation programme, ensuring the new technology ecosystem meets supporter, fundraising and organisational needs.
- Lead all CRM supporter data management activities, ensuring data structures and processes enable high‑quality analysis, reporting and supporter engagement.
- Maintain and enhance CRM data to ensure accurate, comprehensive and actionable insight for teams across the organisation.
- Oversee the delivery and optimisation of automated supporter journeys, embedding best practice and continuous improvement.
- Drive the technological capability to deliver personalised and targeted content strategies, informed by segmentation, behavioural insight and predictive modelling, to increase engagement and conversion rates.
- Develop reporting frameworks and insight‑sharing processes, including the creation and maintenance of dashboards in Power BI, to ensure timely, accessible insight across the organisation.
Key experience required includes:
- Extensive and demonstrable experience in supporter data, database and insight roles, including management positions leading high‑performing and thriving teams.
- Experience using SQL and API back‑end technologies as well as Apteco Marketing Suite desirable.
- Experience feeding in the data design to CRM migration programmes, ensuring effective integration, configuration and administration to support fundraising and engagement.
- Experience migrating to Salesforce Marketing Cloud and Microsoft Dynamics desired.
- Experience of analysing business needs and successfully implementing database and technology driven solutions to meet them.
- Proven experience of data analysis skills in a direct response environment, as well as a good knowledge of statistical principles, excellent numeracy skills and an ability to manipulate, analyse and interpret data for presentation to key stakeholders.
- Advanced knowledge of tools such as Power BI required.
- Experience working in Charity previously is highly desirable or a similar sized Public and not for profit organisation.
Data and Insight Manager employer: Morgan Law
Contact Detail:
Morgan Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data and Insight Manager
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work with data and insights. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with data strategies, CRM implementations, and any successful projects you've led. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the latest data technologies and trends in the charity sector. Be ready to discuss how you can help drive sustainable income growth through innovative data practices. We want to see your passion for making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Data and Insight Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Data and Insight Manager. Highlight your experience with supporter data, CRM systems, and any leadership roles you've had. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about data in the charity sector and how you can drive sustainable income growth. Be genuine and let your personality come through.
Showcase Your Technical Skills: Don’t forget to mention your experience with SQL, Power BI, and any CRM technologies you've worked with. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Morgan Law
✨Know Your Data Inside Out
Make sure you’re well-versed in the specifics of supporter data and analytics. Brush up on your SQL skills and be ready to discuss how you've used data to drive decisions in previous roles. This will show that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Data and Insight Manager, you'll be leading a team. Prepare examples of how you've inspired and developed teams in the past. Think about specific challenges you faced and how you overcame them to foster a high-performing environment.
✨Understand the CRM Landscape
Familiarise yourself with CRM systems, especially Salesforce Marketing Cloud and Microsoft Dynamics. Be ready to discuss your experience with CRM migrations and how you’ve ensured data integrity during such transitions. This will demonstrate your technical expertise and strategic thinking.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the charity's current data strategies and future goals. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values and career aspirations.