At a Glance
- Tasks: Lead CRM management, support training, and optimise processes for better efficiency.
- Company: A forward-thinking Institute in London focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and learning.
- Why this job: Make a real impact by improving systems and processes that enhance teamwork.
- Qualifications: Experience with CRM systems, data management, and strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
An Institute in London are seeking a CRM Administrator to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working.
Key Responsibilities
- CRM Management & Data Integrity
- Management of the CRM ticketing system.
- Reviewing requests and triaging them, undertaking non-technical internal fixes.
- Working with external technical suppliers to manage technical tickets, deadlines and any issues.
- Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes.
- Manage permissions.
- Training of new starters and existing staff, undertaking 1-2-1 training and group sessions.
- Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics.
- To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs.
- Being the first point of contact for staff and external suppliers.
- Process Improvement & Automation
- Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities.
- Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency.
- Development of CRM policies to ensure consistency and compliance.
- Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals.
Experience Required
- Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology.
- Advanced Excel skills and familiarity with other business systems (LMS, CMS, etc.).
- SQL expertise.
- Understanding of GDPR compliance and data governance.
- Experience of working with Dynamics 365 CRM and having an understanding of the back-end design.
- Strong analytical and problem-solving skills for driving impactful solutions.
- Having the ability to foresee system improvements that will benefit ways of working.
- Management of a ticketing system.
- Delivery of CRM training to staff and development of training guides.
CRM Administrator employer: Morgan Law
This Institute in London is an exceptional employer, offering a collaborative work culture that prioritises employee development and growth. As a CRM Administrator, you will have the opportunity to enhance your skills through comprehensive training programmes while contributing to meaningful improvements in CRM systems that directly impact the organisation's efficiency. With a focus on innovation and teamwork, this role not only allows for personal advancement but also fosters strong relationships within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Dynamics 365 or data management, consider creating a portfolio or a mini-project that showcases your abilities. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common CRM scenarios. Think about how you would handle ticketing system issues or data integrity challenges. We want you to be ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Administrator role. Highlight your experience with ticketing systems, data management, and any relevant training you've provided. We want to see how your skills align with what we're looking for!
Showcase Your Technical Skills:Don’t hold back on your technical know-how! Mention your experience with Dynamics 365, SQL, and any automation processes you’ve worked with. We love seeing candidates who can bring their tech-savvy to the table.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and want to quickly see why you’d be a great fit for us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Morgan Law
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description, especially Dynamics 365. Brush up on your knowledge of data management and automation processes, as well as any relevant tools like Power Apps. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Training Skills
Since training new starters is a key part of the role, prepare to discuss your experience in delivering training sessions. Think of examples where you’ve successfully trained others, and be ready to explain how you would approach training for this specific CRM system. Highlighting your ability to simplify complex information will impress the interviewers.
✨Demonstrate Problem-Solving Prowess
Be prepared to talk about past experiences where you identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical skills and your proactive approach to improving workflows.
✨Prepare Questions About Process Improvement
Interviews are a two-way street, so come armed with questions about their current CRM processes and any challenges they face. This shows your genuine interest in the role and your eagerness to contribute to their success. Ask about their goals for CRM optimisation and how you can play a part in achieving them.
