Associate Head of Data Operations

A Charity in Central London are seeking an Associate Head of Data Operations to join their growing Data team. The Data and Analytics Hub have developed a new ambitious data and analytics strategy to transform the charity into a leading data-driven organisation. They are also undertaking an exciting programme of work to put their supporters at the heart of what we do. As part of this programme and key to achieving it, they are upgrading our existing CRM and supporter data platforms. The Supporter Data Operations team is a team of 15 staff sitting within the Data and Analytics Hub that process all the fundraising data coming into the society from numerous and diverse sources, and maintains and trains staff on their supporter data systems. The Associate Head of Supporter Data Operations is a key member of the Data and Analytics Hub leadership team who will lead the Supporter Data Operations team. This will include leading the team through a substantial technology change project and delivering on the ongoing portfolio of work. Responsibilities Lead the Supporter Data Operations team within the Data and Analytics Hub. Work with the Supporter Technology project team to ensure a successful migration of supporter data to our new technology platforms. Work with the Head of Data and Analytics to develop and drive strategic direction for Supporter Data Operations. Experience Proven experience in leading operational data teams, setting strategic direction, and with the ability to inspire and motivate them. Experience of effectively leading a team through a technology change programme, ensuring they are upskilled and providing technical support where required. Experience with and strong understanding of current and emerging platform technologies (for example, Salesforce CRM and data cloud platforms). Excellent understanding of data management principles, including data governance, quality and security. Experience in leading on the delivery of a large complex portfolio of work, working with stakeholders to agree and prioritise work, driving delivery, and implementing strategies to reduce unplanned work