Work for a charity in Central London as a Senior Supporter Care Officer.
Permanent – £33,622 to £36,863 – Hybrid (2 days on-site, 3 days WFH).
Role Purpose
- To ensure supporters receive a positive and memorable experience when contacting the organisation by delivering high-quality, compliant and efficient supporter care operations.
- The post-holder will act as a senior operational lead within the Supporter Care function, embedding best practice in customer service, supervising and developing Supporter Care Officers and suppliers, and leading projects and process improvements that enhance supporter experience, satisfaction and retention.
- Working closely with the Supporter Care Manager and colleagues across Fundraising and the wider organisation, the Supporter Care Senior Officer will provide subject matter expertise in supporter care operations, complaints resolution and compliance.
Experience and skills
- Excellent customer service skills.
- Ideally line management experience/exposure.
- Good work ethic, positive approach and happy to get stuck in.
What we offer
- £33,622 to £36,863.
- Permanent contract.
- Hybrid working.
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Supporter Care Senior Officer employer: Morgan Law Partners Llp
Morgan Law Partners LLP is an exceptional employer, offering a dynamic work environment in South London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to enhance their skills while leading significant ERP transformation projects. The company fosters a supportive culture that values expertise and encourages growth, making it an ideal place for those seeking meaningful and rewarding employment.
