People Services/ HR Operations Manager

Are you an experienced and hands-on HR professional ready to lead a high-performing team and elevate employee experience across an organisation? Our client, a fantastic international charity is now seeking an exceptional People Services Manager to drive excellence in their customer-centric HR Operations/People Services function, ensuring seamless support throughout the employee lifecycle—from recruitment and onboarding to payroll and offboarding. In this pivotal role, you\’ll manage a small, dedicated HR operations team, fostering collaboration across the People department and wider organisation. You\’ll champion inclusive, efficient, and compliant practices, ensuring that people processes are robust, engaging, user-focused and continuously improving. This is a fantastic opportunity to make a meaningful impact in a highly respected and values-driven organisation. If you\’re passionate about people, process excellence, and creating a supportive a nd inclusive workplace, we\’d love to hear from you. Key Responsibilities include: Leading the delivery of end-to-end recruitment, onboarding, and talent pool coordination, working closely with hiring managers and the Talent Development team. Overseeing payroll, pensions, compensation, and benefits administration, ensuring accuracy and compliance with internal checks and external regulations. Managing contractor and freelancer records in line with GDPR and IR35, collaborating with finance and procurement. Driving continuous improvement in complex employee lifecycle processes, including contracts, leave, flexible working, and more. Supporting data analysis and reporting for internal metrics and external bodies (e.g. HMRC, ONS). Enhancing internal communications and self-service guidance through SharePoint and other platforms. Leading initiatives and projects aligned with the people plan, building ad hoc teams and stakeholder relationships as needed. What We\’re Looking For: CIPD Level 5 qualified Proven experience of managing HR Operations/People Services functions, including payroll and recruitment and leading teams in a complex public/nfp sector organisation. Strong project delivery skills with a focus on accountability and outcomes. Excellent communication and stakeholder engagement across all levels. Analytical mindset with the ability to interpret data and inform decisions. Commitment to diversity, equity, and inclusion in practice. Proficiency in Microsoft Office 365 and hybrid collaboration tools. Please note; This role offer hybrid working arrangements with a minimum of 2 days working from the central London offices.