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- Tasks: As a Customer Success Executive, you'll onboard clients and ensure they thrive with our platform.
- Company: Join a dynamic business intelligence platform aiming to lead the UK market by 2025.
- Benefits: Enjoy a collaborative environment and opportunities for personal growth while making an impact.
- Why this job: Be the go-to support for clients, driving their success and enhancing your skills in a tech-driven space.
- Qualifications: Experience in tech customer success roles and familiarity with CRM tools like HubSpot or Salesforce required.
- Other info: This role is office-based in Manchester, so local applicants only.
The predicted salary is between 28800 - 42000 £ per year.
Customer Success Executive – Based out of Manchester (office based)
Must have experience of working in a Tech based business
About the Company
Our client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading provider of business data intelligence and analytics by 2025, specialising in growth prediction, global compliance risk, and insolvency.
Requirements for the Customer Success Executive:
- Experience in a tech business or similar model focused on driving product usage and service/tool adoption.
- Proven ability to reduce customer churn through proactive engagement and support.
- Strong understanding of customer health metrics and retention strategies.
- Excellent communication and problem-solving skills.
- Familiarity with CRM tools like HubSpot, Salesforce, or similar platforms.
Please only apply if:
- You can commute to Manchester/live in the local area of
- Can work out of the office 5 days per week
- Have experience in a similar customer success position
- Have experience in monitor customer health metrics and usage data to identify at-risk accounts and develop strategies to mitigate churn.
- Have experience of using Hub Spot/and or similar programs
Role Overview
As a Customer Success Executive, you will play a key role in ensuring client satisfaction and success. Reporting directly to the Head of Customer Experience, you’ll be the go-to contact for clients, providing exceptional support, proactive engagement, and training. Your contributions will be vital to achieving industry-leading retention rates and driving the company’s ambitious growth goals.
Key Responsibilities
Customer Onboarding
- Design and deliver effective onboarding programs to set clients up for success.
- Conduct in-depth sessions introducing new users to platform features and benefits.
- Create training resources such as webinars, tutorials, and user documentation.
Customer Engagement & Support
- Provide timely support via phone, email, and chat, logging service tickets in HubSpot.
- Proactively connect with clients to ensure they achieve their business objectives.
- Escalate and manage technical issues with internal and external teams.
Customer Training & Adoption
- Host advanced and refresher training sessions to deepen platform adoption.
- Implement strategies to promote full utilisation of platform capabilities.
- Launch campaigns to highlight new features and increase engagement.
Customer Success & Value Delivery
- Monitor customer health metrics and usage to identify and mitigate churn risks.
- Conduct business reviews to showcase client successes and discuss future goals.
- Advocate for customers, sharing insights to improve products and satisfaction.
Ad Hoc Duties
- Support Customer Success and Account Managers with additional tasks as needed.
- Build meaningful client relationships through tailored and attentive support.
Qualifications & Traits
Skills & Experience
- Strong written and verbal communication skills.
- Problem-solving skills with experience in cloud-based technologies.
- Empathy and a customer-centric mindset.
- Self-starter with creativity and initiative.
- Interest in company data (beneficial but not required).
Personal Traits
- Thrives in fast-paced, customer-focused settings.
- Embodies values of drive, collaboration, community, challenge, and trust.
- Demonstrates adaptability, curiosity, and ownership.
- Fosters an inclusive and diverse environment.
Why Join?
Be part of a forward-thinking company focused on innovation and client success. Help businesses thrive by delivering meaningful support and engagement, all while growing your own skills in a collaborative and ambitious environment.
Morgan King Professional Services | Customer Success Executive employer: Morgan King Professional Services
Contact Detail:
Morgan King Professional Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Morgan King Professional Services | Customer Success Executive
✨Tip Number 1
Familiarize yourself with the specific customer success metrics that are relevant to the tech industry. Understanding how to measure customer health and retention will give you an edge in discussions during the interview.
✨Tip Number 2
Research the company’s platform and its features thoroughly. Being able to discuss how you can enhance customer onboarding and engagement based on your knowledge of their product will demonstrate your proactive approach.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to tailor your approach and show your genuine interest.
✨Tip Number 4
Prepare examples from your past experience where you successfully reduced customer churn or improved product adoption. Being ready to share these stories will highlight your relevant skills and achievements during the interview.
We think you need these skills to ace Morgan King Professional Services | Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tech-based businesses and customer success roles. Emphasize your skills in reducing customer churn and your familiarity with CRM tools like HubSpot or Salesforce.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the company's goals. Mention specific examples of how you've driven product usage and supported clients in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects strong written skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients in the past.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by providing examples of challenges you've faced in customer success roles and how you overcame them. This will show your potential employer that you can handle the demands of the position.
How to prepare for a job interview at Morgan King Professional Services
✨Showcase Your Tech Experience
Make sure to highlight your previous experience in a tech-based business. Be prepared to discuss specific examples of how you've driven product usage and service adoption in your past roles.
✨Demonstrate Customer Engagement Skills
Prepare to share instances where you've successfully reduced customer churn through proactive engagement. Discuss the strategies you used to maintain strong relationships with clients and ensure their satisfaction.
✨Familiarize Yourself with Customer Health Metrics
Understand key customer health metrics and retention strategies. Be ready to explain how you've monitored these metrics in the past and what actions you took to mitigate churn risks.
✨Communicate Clearly and Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Prepare to answer questions about problem-solving scenarios and how you would handle customer inquiries or issues.
