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- Tasks: Be the friendly face of our dental practice, handling inquiries and managing appointments.
- Company: Join a leading dental business in Leeds known for exceptional care and a five-star client experience.
- Benefits: Enjoy a supportive work environment, training opportunities, free parking, and regular team events.
- Why this job: This role offers a chance to make a real impact on client satisfaction in a dynamic team.
- Qualifications: Must have at least 1 year of customer service experience and excellent communication skills.
- Other info: Position is office-based in Leeds, Monday to Friday, with a salary of £25,000.
The predicted salary is between 20000 - 30000 £ per year.
Job Description: Customer Service Agent – Leeds
Location: Leeds, West Yorkshire – Office based Monday-Friday
Salary: £25,000
Contract Type: Full-time, Permanent
To apply, you must:
- Have experience in a customer service role dealing directly with consumers
- Be able to work on site in Leeds (LS12) 5 days per week
- Have proven experience of handling complaints, queries and have a track record of success in doing so
About Us
Our client is a leading dental business based in Leeds, providing exceptional dental care and cosmetic treatments. Renowned for our professional and friendly environment, they pride themselves on offering a five-star experience to every client. As they continue to grow, we’re looking for multiple dynamic and enthusiastic Customer Service Assistant\’s to join their in-house team immediately.
Role Overview
The Customer Service Assistant(s) will be the first point of contact for their clients, delivering excellent customer service over the phone, via email, and in person. You will ensure smooth communication between clients and the practice, managing bookings, answering queries, and contributing to an outstanding client journey.
Key Responsibilities
- Handle incoming inquiries via phone, email, and online platforms, ensuring a warm and professional response.
- Schedule and manage appointments efficiently using our booking system.
- Address client concerns or questions, providing accurate information about our treatments and services.
- Liaise with dental practitioners and other team members to ensure seamless communication and client satisfaction.
- Support clients with finance applications and payment processes as required.
- Maintain and update client records with a high degree of accuracy and confidentiality.
- Assist with general administrative tasks to support the team.
- Uphold the company’s values by creating a welcoming and positive environment for all clients.
Ideal Candidate
- Experience: At least 1 year of experience in customer service in a B2C environment.
- Skills: Exceptional communication and interpersonal skills; highly organised with attention to detail.
- Tech-savvy: Comfortable using booking systems and Microsoft Office; experience with CRM systems is a plus.
- Personality: Friendly, professional, and empathetic with a client-focused approach.
What We Offer
- A supportive and positive work environment.
- Training and development opportunities.
- Free parking and excellent transport links.
- Regular team events and incentives.
Application Deadline: Open until filled.
Morgan King Professional Services | Customer Service Assistant employer: Morgan King Professional Services
Contact Detail:
Morgan King Professional Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Morgan King Professional Services | Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the dental industry and the specific services offered by our client. Understanding common treatments and procedures will help you communicate effectively with clients and answer their queries confidently.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and inquiries. Role-playing different scenarios can prepare you for the types of interactions you might face as a Customer Service Assistant.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've efficiently managed appointments or schedules in previous roles. This will demonstrate your ability to handle the booking system effectively.
✨Tip Number 4
Emphasize your tech-savviness during the interview. Be ready to discuss any experience you have with CRM systems or similar software, as this will be a valuable asset in managing client records and communications.
We think you need these skills to ace Morgan King Professional Services | Customer Service Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience, especially any roles where you dealt directly with consumers. Use specific examples to demonstrate how you've successfully handled complaints and queries.
Showcase Communication Skills: Since the role requires exceptional communication skills, include examples in your application that showcase your ability to communicate effectively over the phone, via email, and in person. This could be through past job experiences or relevant training.
Demonstrate Tech Savviness: Mention your familiarity with booking systems, Microsoft Office, and any CRM systems you have used. If you have experience managing appointments or client records digitally, be sure to highlight that.
Express Your Personality: The ideal candidate should be friendly, professional, and empathetic. Use your cover letter to convey your personality and client-focused approach, explaining why you would create a welcoming environment for clients.
How to prepare for a job interview at Morgan King Professional Services
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully handled complaints or queries, as this will demonstrate your ability to thrive in a similar environment.
✨Demonstrate Communication Skills
Since the role requires exceptional communication, practice articulating your thoughts clearly and professionally. Consider role-playing common customer scenarios to showcase your interpersonal skills during the interview.
✨Familiarize Yourself with the Company
Research the dental business and understand their services and values. This knowledge will help you align your answers with their expectations and show that you are genuinely interested in the position.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
