Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our dental practice, handling inquiries and managing appointments.
- Company: Join a leading dental business in Leeds known for exceptional care and a five-star client experience.
- Benefits: Enjoy a supportive work environment, training opportunities, free parking, and regular team events.
- Why this job: This role offers a chance to make a real impact on client satisfaction in a dynamic team.
- Qualifications: Must have at least 1 year of customer service experience and excellent communication skills.
- Other info: Position is office-based in Leeds, Monday to Friday, with a salary of £25,000.
The predicted salary is between 20000 - 30000 £ per year.
Job Description: Customer Service Agent – Leeds
Location: Leeds, West Yorkshire – Office based Monday-Friday
Salary: £25,000
Contract Type: Full-time, Permanent
To apply, you must:
- Have experience in a customer service role dealing directly with consumers
- Be able to work on site in Leeds (LS12) 5 days per week
- Have proven experience of handling complaints, queries and have a track record of success in doing so
About Us
Our client is a leading dental business based in Leeds, providing exceptional dental care and cosmetic treatments. Renowned for our professional and friendly environment, they pride themselves on offering a five-star experience to every client. As they continue to grow, we’re looking for multiple dynamic and enthusiastic Customer Service Assistant\’s to join their in-house team immediately.
Role Overview
The Customer Service Assistant(s) will be the first point of contact for their clients, delivering excellent customer service over the phone, via email, and in person. You will ensure smooth communication between clients and the practice, managing bookings, answering queries, and contributing to an outstanding client journey.
Key Responsibilities
- Handle incoming inquiries via phone, email, and online platforms, ensuring a warm and professional response.
- Schedule and manage appointments efficiently using our booking system.
- Address client concerns or questions, providing accurate information about our treatments and services.
- Liaise with dental practitioners and other team members to ensure seamless communication and client satisfaction.
- Support clients with finance applications and payment processes as required.
- Maintain and update client records with a high degree of accuracy and confidentiality.
- Assist with general administrative tasks to support the team.
- Uphold the company’s values by creating a welcoming and positive environment for all clients.
Ideal Candidate
- Experience: At least 1 year of experience in customer service in a B2C environment.
- Skills: Exceptional communication and interpersonal skills; highly organised with attention to detail.
- Tech-savvy: Comfortable using booking systems and Microsoft Office; experience with CRM systems is a plus.
- Personality: Friendly, professional, and empathetic with a client-focused approach.
What We Offer
- A supportive and positive work environment.
- Training and development opportunities.
- Free parking and excellent transport links.
- Regular team events and incentives.
Application Deadline: Open until filled.
Customer Service Assistant employer: Morgan King Professional Services
Contact Detail:
Morgan King Professional Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the dental industry and the specific services offered by our client. This knowledge will help you engage confidently with clients and answer their queries effectively.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and inquiries. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Customer Service Assistant.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed appointments or schedules in previous roles. Being able to demonstrate this will set you apart from other candidates.
✨Tip Number 4
Highlight your tech-savviness by mentioning any experience with booking systems or CRM software. If you have used similar tools in past jobs, be ready to discuss how you utilized them to improve customer service.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant customer service experience, especially any roles where you dealt directly with consumers. Emphasize your ability to handle complaints and queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your communication skills and client-focused approach.
Showcase Your Skills: In your application, clearly outline your exceptional communication and interpersonal skills. Provide examples of how you've successfully managed client inquiries and contributed to a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Morgan King Professional Services
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully handled complaints or queries, as this will demonstrate your ability to manage client interactions effectively.
✨Demonstrate Communication Skills
Since the role requires exceptional communication, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate common customer inquiries and responses to showcase your interpersonal skills.
✨Familiarize Yourself with the Company
Research the dental business and understand their services and values. This knowledge will help you align your answers with their expectations and show that you are genuinely interested in being part of their team.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the position but also helps you assess if the company is the right fit for you.
