Senior Operations Manager | Hackney | £25.15 per hour | 6-Month FTC | Full-Time
Lead multiple high-volume services, drive performance improvement, support senior stakeholders, and deliver operational excellence within a large, complex organisation. Immediate impact role with strong leadership responsibility.
About the Role
Our client is seeking an experienced Senior Operations Manager to provide operational leadership across a portfolio of high-volume services within a large and complex organisation.
This is an excellent opportunity for a results-driven leader to support service performance, lead improvement initiatives, and help drive organisational objectives during a period of change and transformation.
Working closely with senior stakeholders, you will ensure services operate effectively, meet key targets, and deliver an exceptional customer experience.
Key Responsibilities
- Provide leadership across multiple operational services and teams.
- Support, develop, and manage Service Managers and operational leads.
- Monitor performance against operational targets and service standards.
- Lead performance improvement and recovery programmes.
- Manage operational risks, challenges, and escalation processes.
- Support strategic objectives and service development initiatives.
- Ensure compliance with governance, policy, and regulatory requirements.
- Analyse operational data to identify trends and improvement opportunities.
- Lead operational projects and quality improvement activities.
- Build strong relationships with senior stakeholders across a range of functions.
About You
- Significant senior operational management experience within a large, complex organisation.
- Experience managing multiple teams, services, and stakeholder groups.
- Strong leadership and people management skills.
- A proven track record of delivering service improvements and performance recovery.
- Excellent analytical and problem-solving abilities.
- Strong communication, influencing, and stakeholder management skills.
- The ability to thrive in fast-paced environments and manage competing priorities.
Why Join Our Client?
- Opportunity to join a senior leadership team.
- High-profile role with significant operational responsibility.
- Exposure to transformational and service improvement programmes.
- Opportunity to make a tangible impact on performance and service delivery.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Senior Operations Manager employer: Morgan Jones
As a Customer Service Team Manager, you will thrive in a dynamic and supportive environment that prioritises employee development and well-being. Our company offers competitive salaries, comprehensive training programmes, and a culture that encourages collaboration and innovation, making it an ideal place for those seeking to make a meaningful impact in customer service.
