IT Support Engineer

Our client, a leading employee-owned IT solutions provider, is seeking a dynamic and motivated IT Support Engineer to join their team. This entry-level role offers the perfect opportunity for individuals eager to launch their careers in IT, with full training and development provided. No prior experience or qualifications in the industry are required, just a passion for technology and a commitment to delivering excellent customer service., * Handle incoming service requests from clients and provide outstanding customer support

• Diagnose and resolve technical issues while maintaining top-tier technology and security standards

• Communicate effectively with customers, team members, and management to ensure seamless service delivery

• Monitor and manage your ticket queue in a fast-paced environment, adhering to strict Service Level Agreements (SLAs)

• Multi-task and stay organised while balancing customer calls, emails, and system alerts

• Stay calm and positive under pressure to ensure a smooth customer experience

• Strong verbal and written communication skills

• Ability to work quickly and accurately in a dynamic environment

• Exceptional attention to detail and problem-solving skills

• A positive, can-do attitude, even under pressure

• Willingness to become a ‘Product Champion,’ gaining expertise in a specific tool and training others

• Competitive salary with performance bonuses

• Hybrid working model

• Extensive training and development opportunities

• Profit share scheme for all employees