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- Tasks: Join our Customer Service team as an Administrator, processing orders and managing reception duties.
- Company: Be part of a dynamic company focused on exceptional customer service.
- Benefits: Full-time hours with potential for permanent position after 6 months.
- Why this job: Perfect for detail-oriented individuals who thrive in fast-paced environments.
- Qualifications: GCSE/A-Level or equivalent; experience in customer service and reception is essential.
- Other info: Work hours are Mon-Thurs 8am-5pm and Fri 8am-1pm, with flexible tasks.
The predicted salary is between 28800 - 43200 £ per year.
Are you an organised and detail-oriented individual with experience in administration and reception? Join our client’s Customer Service team as an Administrator, where you’ll play a crucial role in ensuring customer orders and quotation requests are processed efficiently.
In this full-time, office-based role, you’ll be the first point of contact for incoming customer purchase orders and quotation requests. You’ll also provide reception cover during lunch breaks, holidays, and absences. This position is perfect for someone who thrives in a dynamic environment and has a passion for delivering exceptional customer service., * Accurately review and upload customer purchase orders and quotation requests to the in-house system
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Ensure all uploads are completed promptly to meet office KPIs
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Handle incoming calls and transfer them via Microsoft Teams
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Manage incoming and outgoing post and emails
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Book meeting rooms and arrange catering as needed
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Make travel arrangements, including transport and hotel bookings
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Welcome and register visitors using the onsite system during reception cover
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Maintain office supplies and vending machines during reception duties
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Provide general administrative support as required
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GCSE/A-Level or equivalent
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Proficiency in Microsoft Office, especially Outlook, Word, and Excel
Experience:
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Proven experience in a fast-paced customer service environment
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Previous reception experience is essential
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(Desirable) Experience within a manufacturing environment
Skills and Attributes:
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Exceptional organisational skills with strong attention to detail
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Excellent communication skills, both written and verbal
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Ability to multitask and manage priorities effectively
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Professional, approachable, and a team player
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Flexibility to adapt to varied tasks as required
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Mon – Thurs: 8am – 5pm with 1/2-hour unpaid lunch break and
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Friday: 8am – 1pm. After 3 months service, every 4th Friday hours will be 8am – 4pm.
6 month contract starting January 2025 (this position has the potential to go permanent for the right candidate)
Administrator employer: Morgan Jones
Contact Detail:
Morgan Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarize yourself with Microsoft Teams, as you'll be handling incoming calls and transferring them through this platform. Being comfortable with the software will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in a fast-paced customer service environment. Be ready to share specific examples of how you've managed multiple tasks effectively while maintaining a high level of customer satisfaction.
✨Tip Number 3
Demonstrate your organisational skills by preparing a list of strategies you use to manage priorities and deadlines. This will show that you can handle the dynamic nature of the role.
✨Tip Number 4
Since you'll be the first point of contact for customers, practice your communication skills. Think about how you would greet visitors and handle inquiries to convey professionalism and approachability.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. Emphasize your organisational skills and any previous reception roles to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a dynamic environment. Mention specific examples of how you've successfully managed multiple tasks in previous roles.
Highlight Technical Skills: Since proficiency in Microsoft Office is essential, be sure to mention your experience with Outlook, Word, and Excel. If you have any additional technical skills that could benefit the role, include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Morgan Jones
✨Showcase Your Organisational Skills
As an Administrator, your ability to stay organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how your attention to detail helped avoid mistakes and improve efficiency.
✨Demonstrate Customer Service Experience
Since this role involves customer interaction, be ready to discuss your previous customer service roles. Share specific instances where you went above and beyond to assist a customer, and how you handled challenging situations with professionalism.
✨Familiarity with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your skills in Outlook, Word, and Excel before the interview. Be prepared to discuss how you've used these tools in your previous roles to enhance productivity.
✨Prepare for Reception Duties
Since you'll be covering reception, think about how you would handle various scenarios, such as welcoming visitors or managing incoming calls. Practice a friendly and professional greeting, and be ready to explain how you would ensure a smooth reception experience.